1 to 20 of 20 Incident Management Jobs in the West Midlands

and developing the companys IT infrastructure. Youll play a key role in maintaining and improving this infrastructure. Your key duties will include: Network device management e.g. switches, routers, VLANs, WiFi etc Administrating and troubleshooting Microsoft Windows Server Operating network services: AD, DHCP, DNS etc Supporting EDR solutions IT project … management including evaluating alternative solutions and managing implementation Delivering solutions for the company in conjunction with 3rd party providers Upgrading previous IT solutions and implementing new ones Supporting IT colleagues with troubleshooting employee PC issues Designing and implementing new technical processes and policies The successful IT Systems Engineer will … initiative Excellent communication and interpersonal skills Strong attention to detail Full UK driving licence as occasional travel within the UK will be required for incident management and project work Benefits: Up to £45,000 salary, depending on experience Annual salary review with recognition payment and/or salary more »

A well established bank are seeking a Third Party & Resilience Manager in Birmingham. Responsibilities: Oversee adherence of third-party suppliers and outsource partners to management frameworks. Ensure critical third parties maintain resilience and optimum performance. Assist Head of Supplier Management & Resilience in business continuity and incident management. … Provide regular reports to Head of Supplier Management & Resilience. Experience: Minimum 1 year in financial services , with experience in incident management and/or procurement/third-party management. Proficient in business continuity, incident management, and operational resilience. Familiarity with banking products and SaaS/ more »

troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs. Produce problem identification … closely with Development team. To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members Develop solutions on … process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Excellent time management and prioritization skills Personal Characteristics Outstanding track record in Power Platform development with demonstrable success in previous roles more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role.. Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £40,000 Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication to their values and their standing in … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to join … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential : Relevant experience in Problem Management. Proven experience in problem management/incident more »

Key Responsibilities: Leadership & Development : Lead and develop the Payment Operations team to meet the demands of a busy and fast-paced organisation. Client Money Management : Oversee the management and reconciliation of client monies, ensuring the integrity of transactional data and safeguarding funds in accordance with regulatory requirements. Reconciliation … money reconciliations, maintaining data accuracy, and meeting SLA and regulatory timeframes. Issue Resolution : Investigate operational issues or reconciliation breaks, implementing remedial actions and supporting incident management with third parties as needed. Procedure Ownership : Document and update procedures and processes, ensuring compliance with business, scheme, and regulatory requirements. Financial … solving. Proactive Approach : Positive and proactive in driving change and improving processes and procedures. Leadership : Ability to lead and effectively manage a team. System Management : Experience in supporting and managing financial data systems. Attention to Detail : Methodical, organised, and consistent approach to tasks with excellent attention to detail. Learning more »

resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore … services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching … for the role of Head of Product/Application Support , you will possess the following skills, experiences and qualifications: Proven experience in product support management, preferably within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems, databases, and software development life cycle. Excellent more »

a range of varied functions, such as M365 Migration, application upgrades and device refreshes. IT Security focused work including patch updates and general vulnerability management The Key Responsibilities Are: Windows 10/11 build automation and image management. Endpoint device set-up and configuration. Hardware and software product lifecycle … processes are fully followed and advise on IT security related issues. Liaise with 3rd party service providers to resolve problems within agreed timescales. Vulnerability Management to identify and fix Security vulnerabilities. MDM solution administration. Support the Society branch network across 34 locations and our head office functions. Support equipment … Experience of Windows based administration tools such as Active Directory and Group Policy. Strong troubleshooting, analytical and fault-finding skills Able to automate system management tasks. Excellent communication and interpersonal skills. A strong customer focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts more »

Trust. Information Governance has many strands and stretches across many areas. It is imperative that a single point of knowledge is available to senior management and staff to provide clear guidance and performance assessment and to ensure that the organisation meets both its statutory and legal obligations. Non- clinical … patients is incidental. Main duties of the job To provide specialist knowledge on all aspects of information governance across the Organisation, including leading on Incident response and investigation, owning DPIA end-to-end process and submissions review, collating and managing the Information Assets and Data flows. To take every … the Trust relating to the following areas:- o Code of Confidentiality (Caldicott, Data Protection, Access to Health Records) o Clinical Information Assurance o Records Management o Information Security Assurance (BS7799/ISO17799) o Freedom of Information o Communications & Training and Awareness To develop, review and implement all policies and more »

operations of the IT services provided to employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service availability and reaching SLA compliance. Managing transition to operations and taking ownership of the services, partners and managed service vendors. Key … Responsibilities: Service Delivery Management Manage the day to day effective operations of the systems Problem, Availability, Incident and Service Level Management, Change Management Manage an effective and efficient Service Desk driving Continual Service Improvement and Customer Satisfaction Partner and Supplier Management Strategically plan for the … future Provide the infrastructure for business growth Skills & Attributes: Incident Management Problem solving and attention to detail Ability to make decisions responsibly after gathering all required information Partner and Supplier management Ability to work independently when required Ability to liaise and influence all levels of management more »

all users of NCRS systems and all other nominated core patient or other non-clinical applications. Main duties of the job * Day to day management and monitoring of ITBM support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/… an efficient and reliable IT customer centric service to the Trust, utilising advanced customer service skills to maximise positive customer experience. * Provide second line incident management and Request resolution:- o Manage Problem logs and Call Incidents at 2nd Line Level o Analysing information obtained from users on all …/Application/Customer support function * Office 365 experience * MS Teams experience * OneDrive experience Desirable * High level of understanding of ITIL processes and Service Management best practice framework * Experience providing application support within an ICT environment * Troubleshooting Office365 issues Additional Criteria Essential * Ability to communicate effectively to both technical more »

Data Governance and broader IT Security compliance knowledge? Have experience of taking responsibility for information or data security as an officer or at a management level? Want to join a global leader in Healthcare? If so we could have the job for you Role - Information Governance Manager aka Data … Private Health, 25 Days rising to 30 on service The role As the Information Governance Manager, you will be responsible for data protection, risk management, records management, and the development and implementation of related policies and training. Your role is critical in mitigating risks to our data and … Develop and implement company-wide policies and procedures for information governance and data protection, ensuring they comply with legislative changes and national mandates. Risk Management: Conduct risk assessments, develop action plans to address findings, and ensure proper asset and records management. Incident Management: Lead governance and incident more »

DUTIES Your duties as a Technical Support Engineer/IT Systems Technician/Infrastructure Engineer include: Administration and troubleshooting Microsoft Windows Server Network device management (switches, routers, VLANs, WiFi etc) Operating network services (AD, DHCP, DNS etc) Supporting EDR solutions IT project management: evaluating alternative solutions and then … Ability to work and collaborate with multiple teams across the organisation Full driving license, as occasional travel within the UK will be necessary for incident management and project work HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who more »

and reliability. This is working in the defence and security industry so there are exciting projects coming live all the time. Responsibilities will include: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rd Line duties. Technologies … Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms – Azure/AWS Mobile Device Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration ITIL qualified more »

data loss Undertake maintenance tasks to ensure system stability Install, configure and maintain SQL servers in various environments Assist in ensuring optimal database performance Incident management and recommend solutions Analyzing and automating tasks Build solutions from scratch Adopt new technologies into the company stack and experiment with new more »

are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain … Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active …/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts more »

address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »

pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to … Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »