1 of 1 Remote Genesys Jobs in West Sussex

our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud. Provide technical guidance and support to development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather … and trends in the CX space. Qualifications Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles and best practices. Experience with Unified Communications platforms (Genesys preferred). Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred). Strong understanding of web technologies, including HTML, JavaScript, React, and CSS. Experience with API gateways More ❯