3 of 3 Problem Management Jobs in West Sussex

will be the steward of these important IS technology service delivery capabilities, leading the work to manage/improve/mature them & instil trust/confidence in our partners. Problem Management : Business disruption due to unplanned interruptions to IT services are minimised by identifying/resolving their causes to prevent recurrence. Change Management : Changes to IT are … timely, reliable & meet expectations. Service Request Management : Allow users to request & receive needed services. Minor Enhancement Management: Investments in small scale work deliver benefits. Can be through standard Waterfall (SDLC) or Agile (DevOps). Test Management : Provide main decision makers with information about the quality of the IT product under test to allow them to appreciate the … in Information Technology, Computer Science, Engineering or similar, or equivalent experience. IT Service Delivery Experience: Over 5 years of experience working in IT support roles for customer-facing technologies. Management Experience: Proven track record in managing teams & handling escalations. Certifications: Advanced ITIL, Test Management, SIAM, Cyber Security, Customer Service Experience of ServiceNow functionality Experience of Testing tools functionality More ❯

meet required Service Levels. Technical design work in the general Computing Infrastructure (physical and virtual) to implement high quality support and continuous improvement Insurance activities that support pro-active management, monitoring and optimisation of the insurance application infrastructure. Extensive working with third parties Working knowledge of Linux. Developing such skills as are necessary to support new technologies Personal workload … management in support of ITIL Incident and Problem Management, through use of ticketing systems. Adherence to ITIL Change Management processes. Good technical authoring and procedure writing skills. Flexible working hours, with frequent need to work additional hours at short notice. Inclusion on the teams 24x7 service support rota Required Skills/Attributes: Extensive IT industry experience … include Windows server, SharePoint and some SQL server. Strong customer facing verbal and written communication skills Motivated by efficient use of technology to solve business problems Lateral thinking and problem solving ability Good personal workload management and ability to work to deadlines 'Completer finisher' with a high attention to detail Positive attitude and enthusiasm for personal improvement If More ❯

Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. The successful candidate … will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve incident and problem management. … Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts and architectures. Awareness of business-critical More ❯