1 of 1 Remote SLA Jobs in West Sussex

a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and motivate Service Desk teams to deliver exceptional service and fast resolutions. Own and manage service performance, SLA adherence, and escalations. Champion the customer experience at every touchpoint. Quality Assurance & Process Excellence Monitor ticket triage and resolution to ensure quality and SLA compliance. Conduct regular audits of tickets … supplier management, and customer complaint handling. KPIs & Core Competencies We're looking for someone with strong experience in: Service Desk leadership Quality assurance and ticket management KPI reporting and SLA ownership Stakeholder engagement Team coaching and performance development And someone who embodies: Customer-first thinking Excellent communication Accountability and initiative Strong planning and organisation Resilience and adaptability Team collaboration You More ❯