11 of 11 Service Management Jobs in West Sussex

Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35/Umbrella) - Remote Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team. You will … lead the Service Introduction and Production Readiness activities for a major program launching in February/March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes. Key Responsibilities ...

leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we're dedicated … across the application portfolio, while also helping manage applications to maintain data integrity, availability, performance, recoverability, and security in line with established policies and service levels. Key accountabilities: Performance and progress in the following areas will be the priorities for this position: Assist in administration of core cloud platform ...

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location … assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Ideally drive as location is remote Key Responsibilities ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

looking for a career move where you will be the first point of contact for customers, understanding customer queries, incidents and service requests, supporting to ensure efficiently logged, triaged and resolved or escalated appropriately by the relevant team then this role could be for you. Read on for further … role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks and ensure … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

process and methodology to understand the product requirement from the business or function. Continually assess and identify risks in line with the risk management approach, ensuring they are mitigated within the data governance programme. Assist with the Data governance processes to protect and secure Thales data while seeking … common processes and toolsets. Qualifications Good all round knowledge of business structures and processes. Able to organise and facilitate groups in workshop settings. Delivery management skills to identify business needs and determine solutions. Ability to be able to present to stakeholders. Excellent interpersonal, verbal and written communication, including good ...

Role/Job Title: Service Desk Associate Work Location: Crawley, UK (5days) Any Other Working Conditions Travel/On Call/Shifts 24x7 shift (Any 8 hours) Candidate to have excellent communication (English speaking) skills. Candidates should be willing to work in a 24 7 environment with rotational shifts … rotational day offs. The Role The role requires handling service desk requests answering calls, emails, and ticket submissions. Resetting passwords helping employees regain access to systems. Basic troubleshooting fixing minor software issues and hardware glitches. Configuration challenges assisting with simple setup problems. Your Responsibilities (Up to 10, Avoid Repetition ...

tooling. Key Responsibilities: Implement and maintain standardised operating procedures for deployment, configuration, and testing. Automate manual tasks and deployment processes. Maintain version-controlled configuration management (Terraform, Ansible, or similar). Keep virtual machine and service configurations documented and up to date. Support automated testing (unit, integration, regression). … documentation in line with standards. Collaborate with engineers, developers, and operational teams to deliver high-quality services. Provide customer support and record activities in service management tools. Contribute to continuous improvement of processes and tooling. Full perm role including organisation benefits (Excellent pension) Fully remote with the need ...

Acting as a central coordination point between Sales, Projects, Operations, and Customer Services Participating in pre-deployment technical calls with customers and third-party service providers Reviewing and validating technical information to ensure right-first-time deployments Tracking project timelines, deliverables, and cross-team dependencies Ensuring all technical documentation … Calm, resilient, and able to work effectively under pressure Desirable: Basic understanding of networking concepts (LAN/WAN, DNS, DHCP) Knowledge of ITIL or service management principles Experience with remote support tools Awareness of cybersecurity best practices CompTIA Network+ or similar qualification Benefits 22 days annual leave plus ...

device compliance, app protection). Experience with PowerShell scripting (automation, user provisioning, reporting). Experience with Graph API (preferred, not mandatory). Identity & Access Management (Critical Requirement) Skills: Azure AD administration (users, groups, roles). Experience with SSO, ADFS. MFA, Conditional Access policies. Hybrid identity experience (Azure AD Connect … administration (optional but useful). Knowledge of email gateways (Proofpoint, IronPort, EOP). Experience with automation/orchestration tools. Understanding of Agile, ITIL, or service management frameworks. ...