14 of 14 Service Management Jobs in West Sussex

Service Coordinator Department: Service Operations Employment Type: Permanent Location: Shoreham-by-Sea Compensation: £28,000 - £30,000/year Description Service Coordinator £25-30k depending on experience Shoreham By Sea based, hybrid working (Internal Job Level: Associate) Established in 2003, Focus Group … over 1,400 employees across 24 UK offices and recently achieved unicorn status following a $1bn valuation. The Role We are seeking a proactive Service Coordinator to provide comprehensive operational oversight and customer-facing service management across Focus Group’s service delivery functions. This hybrid role ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … Contract With A Local Authority Job Purpose The Senior Systems Support Analyst/Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service ...

Service Design Consultant Department: Technical Operations Employment Type: Permanent Location: Multiple Locations Compensation: £50,000/year Description Service Design Consultant Location: Hybrid, from our Shoreham, Exeter, Birmingham or Manchester offices Salary: Up to £50,000 Introduction Focus Group is a £300m-revenue, 1,500-person technology services … sized enterprise) customers. As we continue to expand our portfolio and make strategic acquisitions, we’re committed to setting new industry standards in managed service excellence and redefining what world‐class technical support means. As Service Design Consultant, you’ll support our Service Design Architect, Service ...

sized enterprise) customers. As we continue to expand our portfolio and scale our operations, we’re committed to setting new industry standards in managed service excellence. Our growth and strategic acquisitions position us as a company ready to redefine what world-class technical support means in today’s fast … Carry out and document site surveys, technical audits and readiness assessments. Support new valued customer onboarding and technology transitions, making sure handover to our service teams is smooth. Audit and document valued customers’ infrastructure to a high standard, keeping accurate configuration records. Create and maintain best-practice documentation, knowledge ...

opportunity to act as a deputy to the HPC Manager, supporting team coordination, stakeholder engagement, and operational decision-making while developing your leadership and management capabilities.**Key Responsibilities*** Act as final escalation point for complex Linux issues, delivering expert troubleshooting.* Support the Technical Program Manager in team leadership activities … frameworks to ensure consistency, security, and excellence.* Optimize Linux systems for performance, availability, and compliance through proactive monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations ...

frameworks to ensure consistency, security, and excellence.* Optimize Linux systems for performance, availability, and compliance through proactive monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash ...

Customer Onboarding & Transition Specialist Department: Service Operations Employment Type: Permanent Location: Shoreham-by-Sea Compensation: £35,000 - £40,000/year Description Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide … ensure every onboarding is exceptional. Key Responsibilities You’ll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … sectors. Job Description 7 Month Contract With A Local Authority Job Purpose The Systems Support Analyst provides second-line technical support for IT incidents, service requests, and escalated technical issues, ensuring the timely restoration of services and a high standard of customer support. Working closely with Service Desk ...

reviews and continuous improvement activities.* Build capability across the team’s technology stack through formal learning, self-development and hands-on experience.* Follow IT service management, change control, health and safety, security and quality processes. **Skills and Competencies** ***Essential**** Foundational knowledge of Linux administration gained through university, personal … ability to manage assigned tasks and deadlines.* Ability to document work accurately and follow agreed procedures. ***Desirable**** Academic or project exposure to configuration management or monitoring tools such as FAI, Puppet, Ansible or Zabbix.* Awareness of Agile, DevOps, CI/CD or IT service management principles.* Familiarity ...

sized enterprise) customers. As we continue to expand our portfolio and grow through acquisition, we’re committed to setting new industry standards in managed service excellence. We want to redefine what world-class technical support means in today’s fast-moving technology landscape. As our MSP Platforms & Standards Lead … play a pivotal role in our Operations team. MSP stands for managed service provider, which is the type of IT support company we are. You’ll own the day-to-day technical management of the core platforms our MSP runs on, and you’ll define and drive ...

Focus Group is hiring a Service Design Consultant to support Service Design Architects, Service Management and Pre‐sales in delivering standard and bespoke managed services. You will help bring designs to life, build co‐managed versions and assist their move into live operation. The role blends ...

Management Level F EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1,200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future … quality, reliability and operational effectiveness. Act as a senior technical authority for complex network issues, major incidents and problem resolution. Drive network automation, configuration management and operational improvements to increase efficiency and consistency. Establish and maintain network governance, ensuring compliance with security, regulatory and organisational requirements. Collaborate with Architecture ...

making a meaningful impact, we invite you to bring your expertise and energy to our team. What You’ll Do At Elekta: As our Service Sales Specialist, you’ll drive the sale and renewal of service agreements across Elekta’s product portfolio within the UK & Ireland. … experience. Managing the full sales cycle, you’ll develop customer engagement plans, create commercial proposals, lead negotiations and secure orders. You’ll also identify service, upgrade and lifecycle opportunities to help customers maximise the value of their Elekta solutions. Responsibilities: Manage service agreement renewals, warranty conversions ...

sized enterprise) customers. As we continue to expand our portfolio and scale our operations, we’re committed to setting new industry standards in managed service excellence. As our Customer Loyalty Manager, you’ll lead our group-wide customer loyalty function, reporting to the Head of Customer Loyalty. … manage two teams: Loyalty Agents, who keep valued customers with us and spot new opportunities for our sales and account management colleagues, and Contract Processing Agents, who make sure leaving customers are offboarded accurately and fairly. Key Responsibilities Lead the Loyalty Agent team to act on churn risk signals ...