17 of 17 Remote Service Management Jobs in West Sussex

of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital Workspace pillar … business teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and … support ongoing service improvement across the Technology pillar. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the More ❯

support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in … a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have More ❯

Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a … calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to …/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating More ❯

of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Head of Focus Service Operations who'll be responsible for creating and delivering the Focus Service strategy and driving a DevOps culture across the Product Engineering team. … A key responsibility is to oversee the operational performance and service delivery for the Focus application within the cloud environment. This role includes managing DevOps practices across various value streams, each responsible for resolving incidents and operating their services. The Head of Focus Service Operations will ensure the … overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service at every touchpoint. We value flexible working arrangements, so you can choose to work More ❯

Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and communities – supporting … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security … you be doing? The primary purpose of the role is to enable harmonious delivery of Security Services, by ensuring strong collaboration with the external Service Providers and entire range of KPMG business functions. There are 3 main areas of focus: Manage the security services relationship to protect the delivery More ❯

who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital … Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

Support Engineer - Asset Management Location: Farnborough, with travel as required to client premises Working pattern: Hybrid, 3 days per week in the office Salary: Competitive, depending on experience, plus Company Bonus and Benefits Parico is a growing technology business with a history of delivering innovative and secure solutions to … and generally do what it takes to achieve incredible technical solutions to our customer’s complex problems. Responsibilities include: ITIL process owner for asset management Writing procedural documentation including Plans, Process, Work Instructions Hardware and Software and Configuration Item control & management Planning & performing audits Asset tagging and onboarding … Licence and have a willingness to travel to client sites. Highly organised in order to achieve deliverables on time. Useful skills: Previous IT asset management or Service Asset Configuration Management (SACM) experience Microsoft Excel, Word, PowerPoint advanced user competency Experience with configuring, administering, using JIRA Service More ❯

plans in place, working closely with business units to ensure alignment between business continuity and technology recovery strategies. Track key performance indicators (KPIs) for service design and service transition concerning DR and BC, as well as developing dashboards and reports to provide visibility into DR readiness and BC … effectiveness. Identify opportunities to enhance DR and BC processes through lessons learned and industry best practices, whilst collaborating with technology teams to improve service resilience and reduce downtime. About you We are looking for candidates who have a background in IT Disaster Recovery and Business Continuity. We'd also … our successful Technology Disaster Recovery and Business Continuity Manager to demonstrate the following: Proven expertise in IT Disaster Recovery (DR) and Business Continuity (BC) management, preferably within an ITIL v3 environment. Strong knowledge of IT Service Management (ITSM) principles, as well as DR and BC best practices. More ❯

all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business … support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and … as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of More ❯

all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business … support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and … as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of More ❯

data to drive project direction and decisions. Foster transparency and collaboration by openly sharing insights, challenges, and learnings. Requirements A clear understanding of project management value and experience driving company-wide goals through structured planning and execution. Proven ability to align project goals with organisational strategy. Strong financial acumen … stakeholder communication, and retrospectives. Ability to manage multiple projects simultaneously with strong judgment and decision-making capabilities. Good foundational understanding of IT systems, including service management, infrastructure, security, networking, AV, messaging, and telephony. Willingness to travel (Europe) as needed, including occasional weekend work. Experience delivering infrastructure projects in … SQL, Tableau, Power BI, R, Smartsheet, Adobe Analytics, Google Analytics, AWS Redshift/Timestream). Experience in production engineering. Knowledge of SaaS tools, endpoint management, identity governance, or content management systems More ❯

you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution … of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor … train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company More ❯

Operating Models, Process Frameworks, and cloud platforms (i.e. AWS, GCP, Azure). Extensive experience in at least two of the following: IT Strategy, IT Service Management, Solution Architecture, Automation, Enterprise Architecture or AI/ML. Strong background in consultancy. ITSM, ITIL, Prince2, CompTIA Security + or COBIT certifications. More ❯

Role: Senior IT Service Delivery Manager Location: Leeds | Hybrid: 1-2 days office We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of technology growth. A sleeping giant when it comes to technology, the board have recently … million 3 year technology & digital programme and this is definitely the time to be joining the journey. About the role As the Senior IT Service Delivery Manager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around 2000 users across … based employees. You’ll have the ability to build strong relationships with key business leaders and use insights and data to drive innovation and service improvements. Providing an appreciation of the regulatory landscape and the responsibility of the team and individually to ensure compliance with regulations like PCI and More ❯

secure environment. Key Responsibilities Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and … Infrastructure. Execute and document changes following strict change control procedures. Maintain and improve asset and configuration management records (CMDB). Develop and maintain standard operating procedures (SOPs). Identify and implement automation opportunities across processes. Required Skills & Experience Active SC Clearance (must be current – expired/lapsed not eligible … and verbal). Willingness to participate in on-call support rotation (including P1 response). Desirable Skills Strong understanding of data centre architecture and service management. Experience with packet analysis and VPN/WAF/firewall solutions. Ability to troubleshoot and resolve technical issues quickly and effectively. Focus on More ❯

an experienced Business Partner for one of its key business units, which will be responsible for IT ownership of business applications, project delivery, and service management. The role will serve as a bridge between the IT department and business units, ensuring that IT services align with business needs and … technologies and processes. Track and report on the performance of IT services and projects, ensuring continuous improvement. Required Skills : Knowledge of ERP and Warehouse Management Systems and implementation, ideally (SAP). Ability to explain complex technical concepts to non-technical stakeholders. Make data-driven decisions. Managing cross-functional teams … and projects. A strong customer service orientation, with a focus on delivering value to the business. Benefits: Company car. Performance-related bonus. Hybrid, 3 days in the office and 2 days of remote working. More ❯