Customer ServiceManager A fast-paced, customer-centric technology business is seeking a Customer ServiceManager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll be … accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily … service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics to the Senior More ❯
We're Hiring: Customer ServiceManager (CSM) | Service Desk Leadership | Customer Experience Focused Are you a driven and experienced Customer ServiceManager looking to lead and inspire high-performing support teams? Do you thrive in fast-paced, customer-focused environments? We’re looking for a proactive, quality-focused Customer ServiceManager (CSM) to oversee a dynamic Service Desk operation and elevate our customer support offering. Location: [Insert Location or Remote/Hybrid] Type: [Full-time/Permanent/Contract] About the Role As Customer ServiceManager, you will be responsible for leading both the Customer Care and Technical Support teams. Your mission? To deliver service … Technical Support Team Leader), and be the driving force behind continuous improvement, quality assurance, and a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and motivate Service Desk teams to deliver exceptional service and fast resolutions. Own and manage service performance, SLA adherence, and escalations. Champion the customer experience at every touchpoint. Quality Assurance More ❯
crawley, west sussex, south east england, united kingdom Hybrid / WFH Options
ACS Executive Search & Coaching
We're Hiring: Customer ServiceManager (CSM) | Service Desk Leadership | Customer Experience Focused Are you a driven and experienced Customer ServiceManager looking to lead and inspire high-performing support teams? Do you thrive in fast-paced, customer-focused environments? We’re looking for a proactive, quality-focused Customer ServiceManager (CSM) to oversee a dynamic Service Desk operation and elevate our customer support offering. Location: [Insert Location or Remote/Hybrid] Type: [Full-time/Permanent/Contract] About the Role As Customer ServiceManager, you will be responsible for leading both the Customer Care and Technical Support teams. Your mission? To deliver service … Technical Support Team Leader), and be the driving force behind continuous improvement, quality assurance, and a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and motivate Service Desk teams to deliver exceptional service and fast resolutions. Own and manage service performance, SLA adherence, and escalations. Champion the customer experience at every touchpoint. Quality Assurance More ❯
Customer ServiceManager A fast-paced, customer-centric technology business is seeking a Customer ServiceManager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll be … accountable for delivering exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily … service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics to the Senior More ❯
