4 of 4 Customer Experience Jobs in West Wales

Overview We're looking for an experienced Dedicated Service Delivery Manager to become the primary point of contact for a major public sector customer, taking ownership of the ongoing delivery and continual improvement of services. Working closely with the customer and internal technical, operational and commercial teams … ensure contractual commitments are met, service performance is continuously enhanced, and the customer receives an exceptional experience throughout the partnership. This is a highly visible, customer-facing role requiring strong stakeholder management, commercial awareness and a proactive approach to driving service excellence. Key Responsibilities ...

point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability … driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point ...

Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels of service delivery within a fast-paced managed services environment. This is a predominantly remote … required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations are met while delivering an exceptional customer experience. You will work closely with internal technical teams and customer stakeholders ...

Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels of service delivery within a fast-paced managed services environment. This is a predominantly remote … required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations are met while delivering an exceptional customer experience. You will work closely with internal technical teams and customer stakeholders ...