1 to 2 of 2 Line Management Jobs in West Wales with Remote Work Options

/services within the ITSM Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk Analysts. Theres never been a better time to join the DVSA. Our Digital-first vision is supported by … for individuals who have: The post holder should have experience in managing a Service Desk environment leading a service desk team at least 1st line level and able to deliver to best practice frameworks (such as ITIL, Service Desk Institute (SDI)) for the delivery of IT services. Ability to more »

support needs are identified To conduct the sign-up meeting, completing all appropriate paperwork accurately. To conduct regular reviews of progress with learners and line managers. To plan and deliver appropriate training and coaching to learners. To assess evidence and work submitted by learners and provide feedback. To provide more »