2 of 2 Remote/Hybrid Proactive Monitoring Jobs in West Wales

Purpose: We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers' IT environments, by proactively monitoring and responding to alerts across key platforms including Datto RMM, Acronis, Veeam, Inforcer and SonicWall NSM. By identifying issues early and resolving them quickly, from … errors, failed jobs and other anomalies Investigate and resolve system alerts before they impact client operations Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc. Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation Collaborate with clients ...

identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution. Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence. Document and share knowledge ...