22 of 22 Remote Customer Experience Jobs in West Yorkshire

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯

working closely with internal teams and external partners to ensure that our digital services are effective, accessible, and aligned with user needs. Product Manager – Customer Experience Platform This role will focus on the development and implementation of a new Customer Experience Platform. You will work closely … profile project. Your goal will be to manage the platform's design and delivery, ensuring it enhances user engagement and delivers a seamless, personalised experience across our services. Product Manager – Digital Products Portfolio This role will manage a portfolio of existing digital products, including our disbursement platform, membership platform … of the society we support, this includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide More ❯

What We Need NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology. The Impact You'll Make In … enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI … You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams. What You'll Do Create customer-facing QBR templates and new go-to-market documentation. Build email campaign templates that are tied to new features and new platform capabilities. Incorporate More ❯

known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

of the team. Shape, develop, contribute to and present proposals to support clients with IAM. Coach and develop junior team members through sharing of experience and knowledge. Recognise the importance of continuous self and team development and actively strive to achieve this. Foster a sense of self belief and … confidence in others, seek to understand other motivations. What will you need to do it? Proven experience of IAM requirements gathering; and strategy and design development. Proven experience of managing and delivering aspects of IAM projects. Proven experience of implementing one or more of the following IAM … solutions: Sailpoint, CyberArk, OneIdentity, Okta, BeyondTust and Microsoft Entra ID General knowledge across multiple IAM domains, with in-depth experience across two or more specific domains from: Enterprise identity, including provisioning, JML, certification, RBAC, entitlement management, policy management, data access governance, identity analytics; Customer IAM (CIAM), including registration More ❯

Technology and Digital Team as we embark on an exciting and ambitious transformation programme to modernise our digital capabilities and optimise and enhance our customer journey. Working collaboratively with a team of transformation experts you will have the flexibility to leverage your professional experience to solve computer engineering … a variety of technical areas, dependent on where your interests lie. Innovation is key as we look for new ideas which will improve the customer experience and our business processes. ABOUT THE ROLE The E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes … monitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability through logging, monitoring, and alerting (Elastic Search, Logstash, Kibana, New Relic, PRTG, ScienceLogic etc). Implementing and managing caching solutions More ❯

create clear, measurable value. You'll be working in a hybrid cloud environment (Azure, Databricks), applying your skills to real challenges in areas like customer behaviour, operations, and digital journeys. You'll learn from experienced colleagues, develop your craft, and help embed analytics into everyday business processes. What You … ll Love Create Value Through Insight : Design and deliver data science solutions that drive outcomes - whether it's increasing efficiency, reducing cost, or improving customer experience. Build & Apply Models : Support the development of predictive and optimisation models using Python, Databricks, and Azure. Help ensure outputs are robust, interpretable, and … Learn and develop in a high-performing team with clear opportunities to increase your influence and responsibility over time. What You'll Need Essential: Experience working in analytics, data science, or a related function, with evidence of delivering results. Proficiency in Python, SQL , and visualisation using open source libraries. More ❯

play a key part in shaping the personalisation strategy across the company’s digital platforms, with a strong focus on understanding and responding to customer behaviour. Over the next 12 months, the priority will be to drive personalisation across the website, enhancing user journeys and increasing conversion through data … led decision making. Key Responsibilities: Lead the development and execution of personalisation strategies across the website to improve customer experience and engagement. Use data and behavioural insights to identify optimisation opportunities and implement A/B and multivariate testing. Collaborate with digital, UX, content and development teams to … key performance metrics, providing actionable insights to stakeholders. Own the roadmap for digital optimisation initiatives, ensuring alignment with broader business goals. Ideal Candidate: Strong experience in digital optimisation, CRO, or personalisation roles. Proficient in Google Analytics and other data analysis tools to interpret user behaviour and performance trends. Hands More ❯

matters through challenging projects that demand ambitious innovation and thought leadership. What You'll Do: As a Senior Oracle BPM Developer, you will enhance customer experience and reduce processing time around retail lending. You will analyse the existing 11g application to identify deprecated features, incompatible components, and potential … Business Process Execution Language (BPEL) workflows and BPMN diagrams. Provide support in testing, debugging, deployment, and support. Your Profile: Essential Skills/Knowledge/Experience: Code Development: Write, test, and maintain high-quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

matters through challenging projects that demand ambitious innovation and thought leadership. What You'll Do: As a Senior Oracle BPM Developer, you will enhance customer experience and reduce processing time around retail lending. You will analyse the existing 11g application to identify deprecated features, incompatible components, and potential … Business Process Execution Language (BPEL) workflows and BPMN diagrams. Provide support in testing, debugging, deployment, and support. Your Profile: Essential Skills/Knowledge/Experience: Code Development: Write, test, and maintain high-quality, scalable, and efficient code. Code Review: Conduct code reviews to ensure adherence to best practices and More ❯

shift towards a product-centric model. This is a great time to be joining us! We're expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you'll lead the team to ensure seamless delivery to … recipients. Your focus will be on understanding the Customer Journey, identifying opportunities through processes, data, and technology, and shaping strategies to improve customer experience. Responsibilities Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Work with your team … to deliver and execute requirements, define requirements, and foster a high-velocity culture. Collaborate with data analysts to understand the impact of changes on customer and business outcomes, sharing insights with your team. Collaborate with senior leadership and product teams to define product vision and strategy. Ensure product OKRs More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 If the following job requirements and experience match your skills, please ensure you … apply promptly. Very occasional visits to London/Reading possible. Requirements(must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or … Ansible. English (to be able to interact with the customer). Experience delivering Network Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/ More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,…) Basic understanding of network Firewall/Routers/Switches. More ❯

Business Developer/Sales Development Representative Customer Success Manager - RegTech/AML SaaS (Hybrid, Bradford-Based) Salary: Competitive + Bonus Location: Hybrid - Regular Travel to Bradford HQ Are you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We're … hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions. The Role As a Customer Success Manager, you'll be the strategic partner for key clients, ensuring they receive maximum value from our suite … trusted advisor on AML compliance. Working closely with sales, product, and marketing teams, you'll lead data-driven client campaigns and help shape the customer experience. What You'll Be Doing Manage a portfolio of high-value clients with a focus on retention, growth, and long-term success Lead More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … a C# .Net Developer to work with us on a remote contract basis (inside IR35). It would also be beneficial if you have experience with Node.JS. Essential behaviours These are the most important things to us, we can teach skills, but behaviours are much harder to teach. A … of openness and respect A desire to build up and see others succeed, rather than wanting to be the Hero Essential skills Strong coding experience in C#/.Net and Node.js Experience in SQL, Microsoft Access and React.js A good understanding of and experience working with agile More ❯