18 of 18 Remote/Hybrid ITIL Jobs in West Yorkshire

different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated testing frameworks such ...

using supporting tools such as Jira. Database technologies: Familiarity with database and data platforms such as Elasticsearch and MongoDB. Service management: An understanding of ITIL terminology and operational service management principles. Problem-solving: Strong analytical skills, with the ability to investigate root causes and implement sustainable technical improvements. Desirable Skills ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns ...

experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding of ITIL principles and service desk best practices - The ability to take ownership of 1st line/2nd line technical escalations - Driving license for customer site visits ...

Docker. Experience troubleshooting complex application, infrastructure and production incidents. Understanding of CI/CD, automation, Agile delivery and tools such as Jira. Familiarity with ITIL principles and service management. Exposure to automated testing frameworks or improving open-source software. You do not need to have experience across every technology listed. ...

connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post ...

other Infrastructure as Code tools Strong troubleshooting and root cause analysis skills Experience working in business-critical or high-availability environments Understanding of ITIL principles, service ownership and operational excellence Strong communication and stakeholder management skills Desirable Experience Exposure to AWS Experience within healthcare, public sector or regulated environments Knowledge ...

connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting We're building capability in this space ...

party vendors and internal stakeholders Data analysis, insight, and presentation Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace) Utilisation of ‘AI’ in the workplace ITIL processes (incident, problem, change, service continuity) About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting ...

troubleshooting and automation skills Nice to have MongoDB or Elasticsearch Puppet, Chef or similar configuration management tools Selenium or automated testing frameworks Knowledge of ITIL practices Requirements You must be a Sole British National. Eligible to obtain UK Security Clearance. Able to work from the Leeds office on a hybrid ...

service levels Strong communication and stakeholder management skills A calm, organised approach to resolving problems and improving processes Experience in a regulated environment and ITIL knowledge would be helpful. What's in it for you? Hybrid working 33 days annual leave, including bank holidays, increasing with service An additional ...

dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Workato, MuleSoft, REST APIs, or webhooks. Background working within professional services or other regulated environments. Experience consolidating and modernising complex technology estates. Familiarity with ITIL or similar service management frameworks, including SLA and KPI reporting. Experience managing software licensing, renewals, and vendor relationships. Relevant certifications such as Microsoft, Azure, Workday … Atlassian, ITIL, or project management qualifications. Experience using scripting or low-code automation to improve operational efficiency. Previous experience supporting a rapidly growing organisation across multiple regions or time zones. What’s in it for you? Competitive salary + Bonus 25 days annual leave + buy 5 days Access ...

solutions. A broad understanding of IDAM/PAM across on-premise and cloud solutions. Broad understanding of Service Management principles and disciplines based on ITIL best practice. Able to communicate and influence, in a professional environment, to a wide-ranging audience. Ability to translate the language of customers into useful ...

Infrastructure team, focusing on operational excellence rather than project work. You will administer enterprise firewalls and security controls, implement improvements and work within an ITIL-aligned change-management framework. #J-18808-Ljbffr ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/Managing Professional Demonstrated experience managing Incident Management, Problem Management, Change Managementand Service Level Management Knowledge of IT infrastructure ...

National Highways is recruiting a Lead Service Delivery Manager to oversee ITIL-aligned service management across our Corporate IT estate and operational environments. The role reports to the Digital Services function, driving service quality, improvement and excellent customer experience while coordinating with a Service Management provider, suppliers and internal stakeholders. ...