18 of 18 Incident Management Jobs in West Yorkshire

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

business requirements. You will use physical and virtualised server platforms, deploying services using scripted/automated builds and will also be involved in incident management and resolution, change management, problem management, request management, disaster recovery, upgrades to existing servers and systems, and maintaining environmental records … documentation to a high standard and must be proactive in knowledge transfer to other teams. You will also provide regular reporting to the senior management team whilst keeping the management team informed of major outages/issues and resolutions. The position is based around rotating shifts covering ...

program level, assessing potential impacts on existing products. Write Implementation Plans: Develop comprehensive technical implementation plans to guide the development and deployment process. Incident Management: Lead incident resolution efforts from a technical standpoint, working closely with incident management teams to ensure quick and effective resolution. … security policies and proactively address security concerns. Support Secure Integrations: Work with other teams to facilitate secure changes with minimal disruption. Team and Stakeholder Management Stakeholder Collaboration: Partner with engineers based in Leeds and London and from other suppliers responsible for different platform components to minimise product disruptions, being ...

necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications … information technology Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process ...

Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Services are delivered to internal customers and NHS organisations. This is a Senior Technical Specialist … team-oriented and proactively respond to new challenges. Main duties of the job Manages relationships between Infrastructure Teams and internal/external stakeholders. Supplier management to meet key performance indicators and agreed Service Levels for hosted systems. Supporting the Services hosted in the cloud environments and Infrastructure on-premises. ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

Engineers. IT Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have ...

maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You'll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care. The Company Our client is a leading ...

sources. Strong Python expertise, including development of clean, reusable functions and object-oriented code for production-quality solutions. Solid knowledge of SQL Server, database management, and data warehousing best practices. Proficiency with analytical tools and programming languages to transform raw data into actionable insights. Solve complex problems and formulate … efficient and innovative solutions using sound data management and data analysis practices. Ability to work effectively with people from diverse backgrounds while promoting inclusion and collaboration. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...

first-class service’. Service Support Manage customer queries, issues and interactions through to resolution within SLAs Act as PEXA’s ‘Level 1’ incident management function Log all contacts in our Service Platform (Salesforce) Escalate any enquiry that cannot be immediately resolved Monitor all escalated enquiries to ensure … culture Skills & Experience Essential Previous experience in a customer focused support environment of a tech product Polite, cheerful and articulate telephone manner Strong time management and organisational skills Strong communication skills, written, verbal and visual Ability to self-motivate and work autonomously in a fast-paced environment Desirable Experience ...

roles on client assignments where you will be supporting network infrastructures across software development life cycle stages (lab, staging, production, etc.). Contribute to incident management, lead technology change and play a key role in executing cloud migration, facilitating long-term operational success for clients. ...

market. This is a hands-on, high-impact role where you'll lead the UK Platform Team, actively work on platform reliability, observability, and incident resolution, and help embed DevOps practices across the organisation. This role offers a rare opportunity to shape a platform from the ground up, setting … technical and operational culture of the business while collaborating with global engineering, security, and service teams. If you thrive in hands-on platform operations, incident leadership, and team coaching, this is your chance to work on a modern cloud-native platform and deliver a high-visibility, mission-critical service. ...

Support Specialist, youll have the opportunity to learn and grow within a global technology environment. Youll gain hands-on experience with live event monitoring, incident management, and OTT platform operations while working alongside experienced colleagues. If youre passionate about sport, eager to develop technical skills, and thrive … Doing: Monitor DAZNs live platforms, performing event and health checks to ensure smooth operations. Log and escalate incidents clearly using service management tools (e.g., ServiceNow). Assist with Level 1 triage of customer-impacting issues. Support live event readiness processes, working with senior team members. Maintain accurate records ...

tools to optimise workflows and improve run times Treating data pipelines like production-grade software with robust monitoring, automation, and scalability in mind Supporting incident management and helping federated teams resolve issues efficiently Driving efficiency through automation and reduction of manual operational overhead Working with FinOps practices … Essential Strong experience working with Azure cloud platform Background in data engineering and building/maintaining data pipelines Experience with pipeline monitoring, observability, and incident troubleshooting Strong automation mindset and ability to build resilient, self-healing data workflows Nice to Have Knowledge of FinOps principles and cloud cost optimisation ...

PATTERN: Hybrid, 40% (or two days) in one of the above offices About this opportunity This role is pivotal in evolving our IT Service Management capability, embedding innovation into ITIL practices, and enhancing the efficiency, reliability, and scalability of our services. A core focus of this position is leveraging … artificial intelligence to transform how we manage and improve ITIL processes! Lead the adoption and integration of solutions like automation, predictive analytics, and intelligent incident management. Ensure our service operations are modernized and ready for the future. By championing AI innovation, you will help shape a culture where data ...