1 to 25 of 35 Incident Management Jobs in Yorkshire

Role: Product Owner – Major Incident Management Location: Sheffield, United Kingdom Work Model: Hybrid ( 2 days/week onsite) Contract Duration: 6–12 Months. Rate: £375 - £400 per day (Inside IR35 ) Notice Period: Immediate to 30 Days Preferred and No Sponsorship Provided for this role About the Role … seeking an experienced Product Owner with expertise in Major Incident Management to support a large-scale enterprise technology environment. The ideal candidate will have a strong background in IT Service Management (ITSM), Incident Management, and Financial Services, with the ability to manage critical incidents, engage ...

remote) Up to £500 per day (Umbrella) Contract until November 2027 Overview An exciting opportunity has arisen for an experienced Crisis Manager/Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities. You will lead … major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle Key Responsibilities Lead and manage Major Incidents across complex enterprise environments. Coordinate technical and business stakeholders during service outages. Drive rapid service restoration ...

needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service … Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management ...

/11/2027 RATE - 500 - 570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

first line assurance capability. You will help provide the business with clear and reliable guidance on risk and control assurance, as well as incident management, as the organisation continues to grow and evolve. The role what youll be doing As an Assistant First Line Assurance Manager your role … hugely important and will include: Partnering with business teams to identify, assess, and manage risks and controls in line with our Risk Management Framework. Supporting incident management, ensuring incidents are recorded and managed promptly, including tracking actions, conducting root cause analysis, and identifying opportunities for improvement. Coordinate ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure design, project delivery, and major incident management, acting as a trusted advisor to clients and colleagues. Key Responsibilities Technical Consultancy & Solution Design Engage with clients to understand business objectives … cloud migrations Ensure projects are delivered on time, within scope, and to high technical standards Produce detailed implementation documentation and handover materials Major Incident Management Act as technical lead for Priority 1 and business-critical incidents Take ownership of complex escalations from Service Desk and Engineering teams Coordinate ...

dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience … verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies ...

customer excellence. Act as the senior escalation point for critical client incidents and complex technical issues. Partner closely with Product, Professional Services, Relationship Management and Sales teams to ensure effective resolution of customer challenges. Oversee support operations, ensuring service levels, response times and customer satisfaction targets are consistently achieved. … applications and cloud‐based platforms, including application hosting and operational support. Advanced knowledge of Microsoft SQL Server, SSMS and T‐SQL. Strong understanding of incident management, problem management, root cause analysis and service improvement methodologies. Demonstrated ability to lead complex technical investigations involving multiple stakeholders and systems. ...

successful database restoration and disaster recovery preparedness. Conduct backup validation, recovery testing, and regular disaster recovery exercises. Manage database patching, upgrades, migrations, and lifecycle management activities with minimal business disruption. Implement and maintain database security standards, user access controls, and compliance requirements. Collaborate with infrastructure, application, and support teams … seamless database operations and issue resolution. Create and maintain technical documentation, operational procedures, and best practice guidelines. Provide on-call support and participate in incident management and root cause analysis activities when required. Mandatory Skills & Experience Strong hands-on experience as an Oracle Database Administrator in enterprise environments. ...

successful database restoration and disaster recovery preparedness.*Conduct backup validation, recovery testing, and regular disaster recovery exercises.*Manage database patching, upgrades, migrations, and lifecycle management activities with minimal business disruption.*Implement and maintain database security standards, user access controls, and compliance requirements.*Collaborate with infrastructure, application, and support teams … seamless database operations and issue resolution.*Create and maintain technical documentation, operational procedures, and best practice guidelines.*Provide on-call support and participate in incident management and root cause analysis activities when required. Mandatory Skills & Experience *Strong hands-on experience as an Oracle Database Administrator in enterprise environments. ...

operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement. The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that … service performance, issue escalation, delivery coordination, and accountability against agreed outcomes. Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology. Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms. ...

GitOps deployment workflows. Manage cloud networking, connectivity and platform security. Implement platform observability including logging, monitoring, metrics and distributed tracing. Automate platform provisioning, configuration management and operational tasks. Support deployment and operation of identity platform components and supporting services. Implement secure secrets management and certificate lifecycle automation. Configure … compliance with enterprise security, governance and regulatory requirements. Optimise platform performance, scalability and cost efficiency. Develop operational tooling, scripts and self-service capabilities. Support incident management, troubleshooting and root cause analysis. Collaborate with Security, Architecture and Engineering teams to deliver secure platform services. Contribute to platform standards, operational ...

complex Business Intelligence and data platform issues. Collaborate with architects, product owners, development teams, and business stakeholders to deliver value-driven solutions. Lead incident management activities, ensuring effective communication, prioritisation, and resolution. Drive adherence to data governance, regulatory requirements, and enterprise standards. Champion Agile delivery, DevOps practices, automation … leadership of distributed teams. Advanced experience with Microsoft SQL Server-based Business Intelligence and Data Warehouse platforms. Strong understanding of data modelling, information lifecycle management, master data management, and business requirements gathering. Experience working within Agile delivery environments and leading technology transformation initiatives. Technical Skills Advanced expertise ...

TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable … Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high ...

Headquartered in Leeds and part of the global Simpro Group network, our platform connects jobs, people, and performance across plumbing, HVAC, fire & security, facilities management, electrical contracting, and more. Trusted by over 2,200 high‐growth businesses, we've processed billions in invoiced work and scheduled tens of millions … bridging legacy monoliths (.NET 4.6.2, WebForms, jQuery) with modern architecture (C# .NET 8, Micro-frontends, Microservices on AWS EKS). Full-Stack Platform Management: Ability to lead diverse development streams across Web (React, WebForms), Mobile (iOS/Swift, Android/Kotlin, Kotlin Multiplatform), and Backend systems. Cloud & DevOps Leadership ...

Headquartered in Leeds and part of the global Simpro Group network, our platform connects jobs, people, and performance across plumbing, HVAC, fire & security, facilities management, electrical contracting, and more. Trusted by over 2,200 high-growth businesses, we've processed billions in invoiced work and scheduled tens of millions … bridging legacy monoliths (.NET 4.6.2, WebForms, jQuery) with modern architecture (C# .NET 8, Micro-frontends, Microservices on AWS EKS).* Full-Stack Platform Management: Ability to lead diverse development streams across Web (React, WebForms), Mobile (iOS/Swift, Android/Kotlin, Kotlin Multiplatform), and Backend systems.* Cloud & DevOps Leadership ...

occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly … administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone ...

Role: Identity and Access Management Lead Day Rate: Negotiable based on experience Initial Contract Duration: 6 Months Location: Leeds (Hybrid - you will need to be able to get to the Leeds office but there is a large degree of flexibility on frequency of days in the office) Fruition … currently recruiting for an experienced Identity and Access Management Lead for an initial 6 month contract. This role requires an experienced IAM professional who can own the IAM processes and be hands-on on two crucial IAM related projects. Key Responsibilities Ensure that user access (both privileged ...

architecture principles, reference architectures, design patterns, standards, guardrails and decision records. Develop architecture views that can be understood by technical specialists, programme teams, senior management and operational stakeholders. Translate high-level strategic intent into implementable logical and physical architecture. Define architectural requirements for connected, isolated, legacy, modernised and hybrid … safely converge and where separation, segregation or specialist controls are required. Define how enterprise services such as identity, network connectivity, observability, remote access, vulnerability management, backup, logging and incident management should be applied within OT environments. Ensure that enterprise IT standards are appropriately adapted for OT operating ...

Lead technical discussions on architecture, system trade-offs, and technology adoption. Ensure applications meet security, compliance, and data privacy standards. Participate in production support, incident management, and root cause analysis for critical issues. Required Technical Skills Node.js Expertise Strong expertise in Node.js runtime internals and asynchronous programming. Deep … understanding of: Event Loop libuv Worker Threads Cluster module Streams Buffers Memory management Garbage collection Advanced knowledge of JavaScript (ES6+) and TypeScript. Experience with backend frameworks such as: Express.js NestJS Fastify Koa Architecture & System Design Strong understanding of software architecture principles and design patterns. Experience designing: Microservices architecture Event ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...