1 to 25 of 26 Incident Management Jobs in Yorkshire

Assessment & Qualifications DeliveryLocation: Manchester or Rotherham – HybridJob Level: IC20 (Specialist)This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management AnalystAbout PearsonAt Pearson, we add life to a lifetime of learning so everyone … technology platforms to deliver more scalable, resilient and cost-effective services. About the RoleWe're looking for a proactive, adaptable and customer-focused Service Management Specialist to join our Assessment & Qualifications Delivery team. This is an exciting opportunity to play an important role in supporting the technology services behind ...

Major Incident Manager Location: Sheffield Day rate: Up to 600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure ...

Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network. You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability … shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for: Monitoring and management of the Global TNS Payments network. Responsible for monitoring the health of network connectivity and performance. Monitoring and troubleshooting Linux servers hosting our payment application ...

staff to grow with us and carve out a challenging, successful and rewarding careerJob DescriptionThe role is primarily focused on Identity and Access Management (IAM) operations, supporting the day-to-day management of user identities, access provisioning, access governance, and certification activities. The position involves working within … custom group package requests within Azure, and the delivery of periodic access certification campaigns. The role operates within established support and delivery processes, including incident management, request fulfilment, access reviews, certification campaigns, reporting, change management, automation development, and collaboration with internal support teams to maintain secure ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational reporting. ...

practices that improve service delivery. A key principle of the role is to prioritise engineering and automation over repetitive manual support. Operational support and incident-related activities should account for no more than 50% of the SRE team's time, with excess support demand returned to the relevant product … platforms such as AWS, Microsoft Azure or OpenStack. Monitoring and observability: Experience monitoring large-scale systems, ideally using technologies such as the ELK Stack. Incident management and troubleshooting: Proven ability to diagnose application issues, investigate service outages and resolve technical problems across different layers of the stack. Automation ...

practices that improve service delivery. A key principle of the role is to prioritise engineering and automation over repetitive manual support. Operational support and incident-related activities should account for no more than 50% of the SRE team's time, with excess support demand returned to the relevant product … platforms such as AWS, Microsoft Azure or OpenStack. Monitoring and observability: Experience monitoring large-scale systems, ideally using technologies such as the ELK Stack. Incident management and troubleshooting: Proven ability to diagnose application issues, investigate service outages and resolve technical problems across different layers of the stack. Automation ...

backup/recovery and disaster recovery experience. Experience supporting large-scale, business-critical enterprise systems, ideally in banking or financial services. Practical experience with incident management, problem management, change control and ITIL-aligned operations. NICE TO HAVE IBM OMEGAMON or equivalent Mainframe performance monitoring tools. Experience supporting ...

backup/recovery and disaster recovery experience. Experience supporting large-scale, business-critical enterprise systems, ideally in banking or financial services. Practical experience with incident management, problem management, change control and ITIL-aligned operations. NICE TO HAVE IBM OMEGAMON or equivalent Mainframe performance monitoring tools. Experience supporting ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

resolve issues and improve outcomes. Support the adoption of effective development practices, source control and release management. Balance hands-on technical involvement with people management and operational responsibilities. Build effective relationships with technical teams, senior leaders and wider business stakeholders. Communicate delivery progress, risks and technical considerations clearly. Contribute … remove blockers, helping the team deliver against business objectives. Oversee releases and act as an escalation point for technical or operational issues. Support production incident management, root-cause analysis and preventative improvements. Engineering Quality & Technical Standards: Promote best practices across code quality, testing, security, maintainability and documentation. Oversee ...

opportunity you're looking for. NHS Shared Business Services (NHS SBS) is expanding its Infrastructure team to increase capacity across Microsoft Azure, Identity Management and wider technical projects. This is a growth role within an established team of around 15 infrastructure professionals, ranging from apprentice and junior engineers through … travel may be required for specific projects or business needs. What you'll be doing: Leading and delivering infrastructure projects across Microsoft Azure, identity management and core infrastructure technologies. Acting as a subject matter expert, providing technical guidance, evaluation and implementation support for new and existing solutions. Supporting third ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Experience in one of the following: Application Support Technical Support Software Development Systems Support Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience working within an IT Service Desk or incident management environment Ability to manage multiple priorities and work independently Desirable Technical ...

Experience in one of the following: Application Support Technical Support Software Development Systems Support Excellent troubleshooting and problem-solving skills Strong communication and stakeholder management abilities Experience working within an IT Service Desk or incident management environment Ability to manage multiple priorities and work independently Desirable Technical ...

decisions, document technical trade-offs and establish scalable, secure and maintainable engineering practices. Own system reliability, testing strategies, deployment processes and production performance, including incident management and continuous improvement. Design resilient, cost-effective cloud solutions and identify opportunities to reduce technical debt. Establish best practices for AI-assisted ...

what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouthto join our Digital … reliability, availability and security of National Messaging services in the UK with 5K usersYou will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operationYou will ensure that service agreements with the provider are observed ...

Computer Science Graduate (*with own car*) & demonstrable commercial experience of: IT Software Systems Support - SQL, Linux, WMS, ITIL, WCS, Automation Intralogistics - Automation, Operational, Process Incident Management & Operational support experience Key Stakeholder, Client Engagement The Opportunity Exciting opportunity to join and grow and develop with market leading global player ...

largest complex enterprise scale organisations internationally. You are: An experienced Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop with market ...

enterprise scale organisations internationally. You are: An experienced WMS Support Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop with market ...

soon as possible. You are: An experienced WMS Support Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop with market leading ...

estate. This is an exciting opportunity to join a forward-thinking organisation where security is a strategic priority. Working across security operations, engineering and incident response, you'll help detect and respond to emerging threats while continuously improving the tools, processes and controls that protect the business. … role offers a fantastic opportunity to influence security strategy whilst remaining hands-on with leading security technologies. What You'll Be Doing Security Operations & Incident Response Investigate, triage and respond to security alerts and incidents. Coordinate incident response activities to minimise business impact. Perform root-cause analysis ...