18 of 18 Incident Management Jobs in Yorkshire

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical … and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

before they become problems. In addition to a strong Service Design and Service Transition background, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part … of a large programme team Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement The rate is dependent on skills and experience but is expected to be in the range of £(Apply online only) per day. This contract is inside IR35. For further information, please apply online and More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM's asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related More ❯

organisational goals and regulatory obligations. Lead the creation and enforcement of cybersecurity governance frameworks. Align security objectives with enterprise architecture and digital strategy. Participate in board-level or senior management discussions around cyber risk. Identify and manage strategic security risks (technical, legal, reputational, financial). Evaluate and advise on emerging technologies (e.g. AI, RPA, cloud, hybrid infrastructure) from a … security perspective. Policy, Procedure, and Guidance Oversight Review and update security policies, procedures, standards, and guidance regularly (e.g., acceptable use, remote access, incident response, etc.). Ensure alignment with frameworks such as NCSC guidance, ISO 27001, NIST, Cyber Essentials, and GDPR. Develop and communicate clear roles and responsibilities for information security across departments. Support Information Governance and Data Protection … Oversight Undertake technical reviews of: New and existing systems, applications, and infrastructure. Cloud service configurations (IaaS, SaaS, PaaS). Network architecture, including firewalls, VPNs, and segmentation. Identity and Access Management (IAM) implementations, including PIM/PAM. Security configurations in Microsoft 365, Azure, Active Directory, etc. Conduct or oversee vulnerability assessments, penetration tests, and threat modelling. Review and approve technical More ❯

organisational goals and regulatory obligations. Lead the creation and enforcement of cybersecurity governance frameworks. Align security objectives with enterprise architecture and digital strategy. Participate in board-level or senior management discussions around cyber risk. Identify and manage strategic security risks (technical, legal, reputational, financial). Evaluate and advise on emerging technologies (e.g. AI, RPA, cloud, hybrid infrastructure) from a … security perspective. Policy, Procedure, and Guidance Oversight Review and update security policies, procedures, standards, and guidance regularly (e.g., acceptable use, remote access, incident response, etc.). Ensure alignment with frameworks such as NCSC guidance, ISO 27001, NIST, Cyber Essentials, and GDPR. Develop and communicate clear roles and responsibilities for information security across departments. Support Information Governance and Data Protection … Oversight Undertake technical reviews of: New and existing systems, applications, and infrastructure. Cloud service configurations (IaaS, SaaS, PaaS). Network architecture, including firewalls, VPNs, and segmentation. Identity and Access Management (IAM) implementations, including PIM/PAM. Security configurations in Microsoft 365, Azure, Active Directory, etc. Conduct or oversee vulnerability assessments, penetration tests, and threat modelling. Review and approve technical More ❯

Strategy aligned to organisational objectives and statutory duties. Lead the creation and enforcement of cybersecurity governance frameworks. Align security objectives with enterprise architecture and digital transformation strategy. Advise senior management and boards on cyber risk posture, incidents, and mitigations. Identify and manage strategic risks — technical, legal, reputational, and financial. Evaluate emerging technologies (AI, RPA, cloud, hybrid infrastructure) from a … security perspective. Policy, Procedure, and Guidance Oversight Review, update, and enforce security policies, standards, and guidance (e.g. Acceptable Use, Incident Response, Remote Access). Ensure compliance with NCSC, ISO 27001, NIST, Cyber Essentials, and GDPR frameworks. Clarify security roles and responsibilities across departments. Support Information Governance and Data Protection teams on policy alignment and compliance. Technical Review and Oversight … awareness campaigns and training. Promote a culture of security and resilience across the organisation. Collaborate with HR and L&D to embed cyber hygiene into inductions and ongoing learning. Incident Management and Business Continuity Oversee the development and testing of Incident Response, Disaster Recovery, and Business Continuity Plans. Provide senior escalation and leadership during security incidents. Conduct More ❯

Ops - Cloud) The Senior Security Analyst (Ops) sits within the Protective Monitoring function of the Cyber Security Operations Centre (CSOC). The CSOC is made up of Protective Monitoring, Incident Management, Threat Operations, Engineering and Consultancy. The role is a Tier 3 analyst in the Cloud Protective Monitoring Sub team. Cyber Operations purpose is to support safe care … aware that RRP is none contractual and subject to review. Main duties of the job As a Senior Security Analyst Ops you will: Provide Tier 3 security analytics and incident response for service-specific security monitoring. Depose for Security Lead (Analyst) in their absence. Act as an escalation point for Tier 2 Analysts for incidents and investigations. Offer mentorship More ❯

Job summary The Senior Security Analyst (Ops) sits within the Protective Monitoring function of the Cyber Security Operations Centre (CSOC). The CSOC is made up of Protective Monitoring, Incident Management, Threat Operations, Engineering and Consultancy. The role is a Tier 3 analyst in the Cloud Protective Monitoring Sub team. Cyber Operations purpose is to support safe care … aware that RRP is none contractual and subject to review. Main duties of the job As a Senior Security Analyst Ops you will: Provide Tier 3 security analytics and incident response for service-specific security monitoring. Deputise for Security Lead (Analyst) in their absence. Act as an escalation point for Tier 2 Analysts for incidents and investigations. Offer mentorship More ❯

on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care. The Company Our client is a leading MSP provider specialising in delivering secure More ❯

A vacancy has arisen for a Systems Support Officer within the HDigital Support and Implementation Service. The Trust's HDigital Department is responsible for the implementation, development and ongoing management and delivery of the Trust's IM&T Strategy, which aims to transform the organisation towards a 'digitised' environment with the aim to remove the use of paper where … or equivalent Experience Essential Experience of Trust Systems Experience of working in a customer service or call handling environment Proven experience within software application support, configuration and software upgrades, incident management and issue resolution Experience of involvement and implementation of major systems software upgrades Experience of fault logging and issues/problem management Desirable Previous experience of … working with Hdigital systems Previous NHS experience in a relevant Healthcare setting Proven experience of working within software application role Knowledge of Hdigital systems Previous experience of fault management and systems upgrades Previous experience of working within Projects using Prince2 methodology Skills Essential Excellent communication skills, electronic, written and verbal Excellent organisational skills Excellent analytical skills Very good problem More ❯

ll have the opportunity to work with an experienced team, using the latest cloud infrastructure and DevOps practices to deliver high-impact software solutions. Job Title Responsibilities Cloud Infrastructure Management: Design and optimise cloud-native infrastructure in AWS, ensuring best practices align with the AWS Well-Architected Framework. Automation & CI/CD: Enhance automated deployment pipelines to ensure fast … practices and ensure compliance with ISO27001:2022 and internal governance standards. Performance Monitoring: Maintain logging, monitoring, and alerting tools (e.g., CloudWatch, Prometheus, Grafana) to ensure system reliability and improve incident response. Collaboration & Knowledge Sharing: Work with engineers, product managers, and QA teams to optimise deployments and continuously improve the platform. Incident Management: Troubleshoot platform issues, conduct root More ❯

As ITIL Problem Manager you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL More ❯

and take pride in delivering reliable broadband to rural communities, then we’d love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions, and security measures. - Collaborate with … on experience in network engineering or network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits... - Pension – 5% employer/5% employee More ❯

and take pride in delivering reliable broadband to rural communities, then we’d love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions, and security measures. - Collaborate with … on experience in network engineering or network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits… - Pension – 5% employer/5% employee More ❯

implement the company's security strategy across AI, blockchain, and cloud environments. Establish policies, standards, and governance frameworks aligned with industry best practices (ISO 27001, NIST, SOC2). Lead incident response, risk assessment, and threat modelling programmes. Build and mentor a world-class security team. AI Data Security Protect proprietary AI models, training data, and pipelines from data poisoning … GCP, Azure), container security, and zero-trust networks. Harden DevSecOps pipelines to ensure secure software delivery. Collaborate with engineering teams to integrate security by design into products. Compliance & Risk Management Ensure regulatory compliance with GDPR, SOC2, ISO, PCI-DSS, and crypto-specific frameworks. Lead risk assessments for third-party vendors and service providers. Work with legal and compliance teams … Skills & Experience 15+ years of progressive experience in Information Security, with a minimum of 7-8 years focused on cybersecurity. Proven track record in cybersecurity strategy, team leadership, and incident management. Deep knowledge of blockchain protocols, smart contracts (Solidity, Rust), cryptography, and custody systems. Strong expertise in cloud security, DevSecOps, and secure software development lifecycle (SSDLC). Understanding of More ❯