22 of 22 Incident Management Jobs in Yorkshire

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the … best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and … Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the … best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and … Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance More ❯

for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … meet service availability SLAs. Working on a shift rota ( 12-hour day/night shifts ) providing24 x 7 x 365 operational support, you will be responsible for: Monitoring and management of the Global TNS Payments network. Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system More ❯

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training … Assist in integrating new customers and identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be More ❯

ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. … What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and effectiveness of the ITSM … Act as the primary point of contact during major incidents and coordinate cross-functional teams (e.g., technical support, development, operations, and vendors) to address the issue. Oversee the post-incident review process, including documenting lessons learned and identifying areas for improvement. Provide on-call support for the Major incidents occurred outside core business hours. Analyse incident trends and More ❯

distance will be considered. Role Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times … collections for faulty hardware, when replacements have been issued to customers. Administration of the Redcentric MyServices Portal e.g. setting up new customers, password requests etc. Escalation of incidents to management when necessary. Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards: Compliance with Redcentric's policies and procedures Handling and protection of Redcentric information Reporting of security events … the ITIL framework. Good experience with Microsoft Office applications (Word, Excel, PowerPoint) Efficient and accurate keyboard skills. Possible Progression Paths Technical Support Analyst (1st Line) Service Desk Team Leader. Incident Management Analyst. Other Redcentric internal departments. Hours of Work The Company's hours of work are from 9.00am - 5.30pm, Monday to Thursday and 9.00am until 3.30pm on Friday More ❯

This role offers a chance to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly, and monthly monitoring of systems … Act. Experience with Microsoft O365 Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. Excellent communication skills, with the … make an impact in a global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

This role offers a chance to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly, and monthly monitoring of systems … Act. Experience with Microsoft O365 Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. Excellent communication skills, with the … make an impact in a global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

This role offers a chance to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly, and monthly monitoring of systems … Act. Experience with Microsoft O365 Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. Excellent communication skills, with the … make an impact in a global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

maintain the applications that are in production or work on operational support and break-fix of our core IT business systems. The roles will include (but not limited to): Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based on results of audit and … assessments Change management - code deployment and control These are technical roles primarily working on Windows OS within Azure and on-prem virtualised estate. Key responsibilities: Leadership and Management Working with our internal teams the post holder will play an active role to ensure that upgrades and patching is undertaken in a timely manner. Provide data to enable reporting … on project delivery to senior management and governance boards Feed data into the roadmap of projects with timelines of completion Proactively monitor services to ensure that they are performing as expected. understands key change management tools and processes. Service Delivery Work with team members to arrive at technical decisions and ensure the correct process is being followed at More ❯

role requires core RTGS hours to be supported and brings the opportunity for staggered starts or ends to the standard working day. The role includes out of hours working, incident support and 24x7 standby rota. A Day in the Role RTGS settles on an average day £800billion and is critical national infrastructure. Each day brings new challenges and opportunities … day would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or you may attend a major incident management meeting where as the engineer on call, you have worked on problem root cause and resolution. Next, you may be working on something new or a problem … and authentication. Experience with databases (e.g., SQL, Oracle, PostgreSQL, Elasticsearch, nonSQL), Experience working in Agile environments Experience with automated build and deployment, test driven development, continuous integration, and release management tooling: Essential Criteria We are interested in hearing from candidates who have the following capabilities: Experience of building effective working relationships with others and provide challenge where appropriate Attention More ❯

Incident Response Analyst Cybersecurity Consultancy (UK-Based, Remote with Travel) We are currently working with an innovative and growing UK-based cybersecurity consultancy to recruit an Incident Response Analyst . This is an exciting opportunity to join a forward-thinking organisation that provides penetration testing and continuous vulnerability management services to a wide range of clients across … sectors. As part of the expanding Incident Response team, the successful candidate will play a critical role in detecting, analysing, and mitigating cyber threats. This role requires strong analytical thinking, problem-solving abilities, and the agility to operate in a fast-paced environment. Key Responsibilities: Conduct initial assessments of security incidents and contribute to incident management. Participate in … live Incident Response operations, including digital forensic investigations. Perform security assessments, threat intelligence gathering, and OSINT analysis. Collaborate across departments to ensure a comprehensive approach to cybersecurity. Engage directly with clients to retrieve relevant logs and access infrastructure for forensic analysis. Thoroughly document incidents, including timelines, affected systems, response actions, and improvement recommendations. Produce clear, detailed reports for client More ❯

Technical Support - Provide expert remote & on site support for clients, ensuring smooth operations. * Project Implementation - Work closely with the Project Delivery Manager to plan, design, and execute IT projects. * Incident Management - Act as an escalation point for major incidents, working collaboratively to resolve critical issues. * Proactive IT Monitoring - Identify potential issues before they impact customers and recommend improved More ❯

Some examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation. Participate in the rollout of new technologies and upgrades. Maintain accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users More ❯

ll play a key role in enhancing the organisation's cyber resilience. You'll provide expert support across Microsoft 365 and Azure environments, ensuring effective security controls, proactive risk management and compliance with global standards. This position is ideal for someone with a deep technical understanding of Microsoft 365 Security and the Azure Security stack , including tools such as … Microsoft Defender , Azure AD , Microsoft Sentinel , and Purview . Key Responsibilities: Assist with security incident management and response activities General day-to-day support on managing and responding to security alerts from systems and end users Perform daily, weekly, and monthly security checks, reconciliation and compliance checks and investigate exceptions Completing client security requirement questionnaires and support the More ❯

curious, analytical thinker with a passion for technology and problem-solving, we want to hear from you! Role Support cyber security risk assessments, cyber security audits and cyber security incident management. Identify security threats and hazards to a system, service or processes to inform risk assessments and design of security features. Liaise with colleagues across the Council to ensure More ❯

through software delivery pipelines using Infrastructure as Code Maintaining and Developing Infrastructure - Curate the Container Orchestration, Monitoring, Messaging and Data Storage Platforms, developing any necessary integration Supporting Incidents - Assist Incident Management in Production all the way through impact assessment, service restoration and post-mortems, including being part of the SRE on call rotation Sharing Knowledge - Enabling development teams … gambling, and we are looking for people who can support our ethos. To apply to this post, you will have: A base in Leeds with working experience of an incident response model and fluency with observability and monitoring (Prometheus, Grafana) Experience defining alerts and implementing dashboards from existing monitoring and logging data Relentless focus on customer experience with good More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯

bonus, 26 days holiday + flexible benefits A large-scale tech-driven organisation is looking for a Lead Site Reliability Engineer with a strong focus on leadership and team management . Around 70% of this role is about building, mentoring and directing a high-performing SRE team, setting strategy and driving operational excellence. The remaining 30% will be hands … and product teams to ensure seamless delivery and robust systems Oversee system reliability, availability and performance across large, business-critical platforms Provide technical guidance on automation, monitoring, scalability and incident management Support shared CI/CD services (Jenkins, GitLab, Concourse) and ensure AWS platforms meet operational best practice Produce regular reporting and communicate clearly with senior stakeholders Key More ❯

Updating and generating reports from various databases on our performance levels. This is a fast-paced, multi-faceted role requiring strong communication, organisational skills and a proactive approach to incident management and service continuity.To be successful, you must: Have experience of working on a customer service desk, scheduling and/or helpdesk. Enjoy dealing with customers and understand More ❯

three days per week) We're excited to welcome you to Asda! As a Service Solution Architect , you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects , and other cross-functional stakeholders. Your expertise will … industry best practices . What You'll Love Architect and enhance Asda's enterprise observability solutions, including Application Performance Monitoring, Logging, Monitoring & Alerting, and Dashboarding . Define and optimize incident management processes , focusing on tooling, integrations, automation, and evolving ServiceNow solution design . Support the establishment of reliability goals , including Service Level Indicators (SLI), Service Level Objectives (SLO … Critical Systems Design with an emphasis on reliability, supportability, and risk mitigation . Assist in developing capacity planning capabilities for engineering and data teams. Drive the change and release management engineering design, including CI/CD, tooling, integrations, and automation . Partner with the Integration & Engineering Enterprise Architect and ServiceNow Technical Architect to develop and maintain Service and ServiceNow More ❯