13 of 13 Incident Management Jobs in Yorkshire

days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager/Service … Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem ...

travel to Manchester SC Clearance eligible – Mandatory – Active SC Preferred Shift and Schedule: Day Shift with participation in an on‐call rota for Major Incident Management. Job Summary: We are seeking an experienced Service Delivery Manager to act as a senior Subject Matter Expert across Service Management disciplines. … consistent, high‐quality service delivery during a complex transition period. The role requires a pragmatic, delivery‐focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high‐pressure, customer‐facing environments. Key Responsibilities: Act as a Service Management SME across Incident, Problem ...

months (rolling) A well-established global business is seeking a hands-on IT Support Technician to support day-to-day IT operations across incident management, end-user support, and laptop set-up. This is a highly practical, onsite role suited to someone comfortable working across hardware, user support … core IT troubleshooting in a fast-paced environment. Key Responsibilities: Incident management and ticket resolution Laptop builds, set-up, and deployment Hands-on IT support across hardware and end-user issues General IT technician/desktop support tasks Support across Azure and Google environments Desired Skills: IT support ...

classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared across team members, supported by clear runbooks, decision rights … creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational ...

next step into a leadership role. This is a hybrid role, based out of Ripon, North Yorkshire. Description Provide leadership to the project management team and support their continued growth and development. Take ownership of key strategic initiatives. Oversee the delivery of the organisation's platform related projects, ensuring … work, and reporting on portfolio progress. Take responsibility for refining and enhancing the overall project delivery framework and ways of working. Profile Proven project management experience in an IT environment (e-commerce, Software development, Platform Business). A good general technical understanding of e-commerce and platform based businesses ...

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based … results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge ...

problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...

service excellence. Responsibilities As a Functional CAD Specialist, you will act as a key interface between customers, technical teams, and product teams. Functional Support & Incident Management Analyse and qualify functional incidents Identify root causes and propose appropriate solutions Support users in resolving issues Escalate complex incidents when necessary … Experience Bachelor’s or Master’s degree (or equivalent) Minimum 2 years of experience in a critical operational environment Experience with CAD or operational management systems is a plus Technical Skills Strong understanding of operational workflows Good knowledge of Windows environments SQL knowledge is a plus Ability to analyse ...

Running service reviews to drive continuous improvement with stakeholders and vendors. Producing clear, insightful reporting on IT and vendor performance. Providing operational expertise into Incident, Problem, and Risk Management processes. Managing high-impact escalations directly or via Incident Management. Representing your business area in CAB meetings … portfolio. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL v3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 4+ years in IT roles. 2+ years in IT Service Delivery. Technical IT background (e.g., application or hardware lifecycle) desirable. ...