18 of 18 Incident Management Jobs in Yorkshire

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications … information technology Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process ...

months Company Introduction The IT Security Officer (ITSO) plays a dual role in governance and service management. This position ensures security compliance and risk management across the OpenShift migration program, while also overseeing critical IT services. Responsibilities include implementing security controls, managing infrastructure standards, and driving service strategy … scalability, reliability, and compliance. Job Responsibilities/Objectives Security Governance and Compliance: Enforce security standards, review designs, and validate encryption and identity management. Risk Management: Identify, assess, and mitigate security risks throughout migration activities. Service Ownership and Strategy: Take ownership of critical services, define strategic vision for improvement ...

Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Central capabilities Services are delivered to internal customers and NHS organisations. This is a Senior Technical Specialist … team-oriented and proactively respond to new challenges. Main duties of the job Manages relationships between Infrastructure Teams and internal/external stakeholders. Supplier management to meet key performance indicators and agreed Service Levels for hosted systems. Supporting the Services hosted in the cloud environments and Infrastructure on-premises. ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

SLAs, and the commercial impact of technical decisions. Proven track record of delivery service improvement or automation initiatives. Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). … including Azure NetApp Files, snapshots, and backups. Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform). Experience with Azure cost management and governance (budgets, policies, tagging standards). Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills Experience with Azure ...

Engineers. IT Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have ...

Introduction The client is seeking a Site Reliability Engineering (SRE) Team - IKP to ensure the reliability, scalability, and security of the Identity and Key Management Platform (IKP) within the OpenShift infrastructure migration project. This team will focus on operational excellence, automation, and continuous improvement of IKP services to meet … requirements. Job Responsibilities/Objectives Maintain high availability and resilience of IKP services across multi-cloud and on-prem environments. Implement monitoring, alerting, and incident response for IKP components. Develop automation for IKP deployment, scaling, and lifecycle management. Integrate IKP processes into CI/CD pipelines for secure ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

market. This is a hands-on, high-impact role where you'll lead the UK Platform Team, actively work on platform reliability, observability, and incident resolution, and help embed DevOps practices across the organisation. This role offers a rare opportunity to shape a platform from the ground up, setting … technical and operational culture of the business while collaborating with global engineering, security, and service teams. If you thrive in hands-on platform operations, incident leadership, and team coaching, this is your chance to work on a modern cloud-native platform and deliver a high-visibility, mission-critical service. ...

Support Specialist, youll have the opportunity to learn and grow within a global technology environment. Youll gain hands-on experience with live event monitoring, incident management, and OTT platform operations while working alongside experienced colleagues. If youre passionate about sport, eager to develop technical skills, and thrive … Doing: Monitor DAZNs live platforms, performing event and health checks to ensure smooth operations. Log and escalate incidents clearly using service management tools (e.g., ServiceNow). Assist with Level 1 triage of customer-impacting issues. Support live event readiness processes, working with senior team members. Maintain accurate records ...

tools to optimise workflows and improve run times Treating data pipelines like production-grade software with robust monitoring, automation, and scalability in mind Supporting incident management and helping federated teams resolve issues efficiently Driving efficiency through automation and reduction of manual operational overhead Working with FinOps practices … Essential Strong experience working with Azure cloud platform Background in data engineering and building/maintaining data pipelines Experience with pipeline monitoring, observability, and incident troubleshooting Strong automation mindset and ability to build resilient, self-healing data workflows Nice to Have Knowledge of FinOps principles and cloud cost optimisation ...

reliable broadband to rural communities, then we'd love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions … network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits... - Pension ...

reliable broadband to rural communities, then we’d love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions … network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits... - Pension ...

reliable broadband to rural communities, then we’d love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions … network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits… - Pension ...