1 to 25 of 35 Incident Management Jobs in Yorkshire

intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery … and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service … the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance More ❯

will proactively identify, analyse, respond, and mitigate cyber threats that pose risks to Vanquis Banking Groups cybersecurity posture. This involves monitoring security events, conducting incident response activities, enhancing our threat detection capabilities, and ensuring compliance with policy, standards, and regulation. Your contributions will directly impact our ability to protect … you will: Actively participate the delivery of services provided by the Cyber Intelligence Centre including by not limited to Cyber Threat Intelligence, Security Posture Management, Cyber Security Incident Response, Threat Hunting, Penetration Testing & Red Team Testing, and Cyber Risk Mitigation. Incorporate threat intelligence into CIC activities. Collaborate and … assist with the investigation and resolution of complex security incidents. Support the delivery of retrospective improvements based on incident analysis, RCAs and PIRs. Engage with third-party security partners to enhance and mature services. Maintain centralised processes across all VBG product lines, promoting synergy and efficiency. Stay updated on More ❯

accurately, and that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally and with the trusts external providers. … service improvement. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using service management tools and utilising remote support and management tools would be very helpful. You will be required to work within a shift pattern of … essential. KEY RESULT AREAS: To support the Service Desk Manager in delivering the defined service desk service. Provide first and second line support including incident/problem identification, resolution and escalation in line with local Service Level Agreements. Action Service Requests for software upgrades/installations to ICT equipment More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst We … have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of … IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and More ❯

to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. … global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal … closely with IT functional and platform squads to provide input into and validate proposed service designs for new solutions/services. Co-ordinate the management and resolution of major incidents in line with the IT Incident Management process, keeping stakeholders informed, identifying lessons learned and driving follow … up actions. Delivers effective Problem Management, taking responsibility for identifying trends in issues over time, prioritising problems, understanding their complexity and updating key stakeholders. Ensure the IT Change Management process is adhered to and attend Change Approval Board (CAB) as required. Manage SLA adherence with internal IT squads More ❯

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: Plan and execute in … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting and … wireless, Cisco Security including ASA firewalls and ISE. Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. Proven experience in incident management, service request management and problem solving. Experience of using ticketing systems and use of monitoring and management tools. Ability to More ❯

ICT vendor systems. Technical Architecture & Documentation: Develop system designs, diagrams, and testing plans while ensuring peer review and compliance with best practices. Technical Support & Incident Management: Provide ICT escalation support, lead incident resolution, and participate in the on-call roster for critical technical support. Collaboration & Continuous Improvement More ❯

progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear … tools or desktop support as necessary Investigate and produce detailed bug reports and product feedback requests to internal Product and Engineering Teams Support with incident analysis and problem management Adhere to Service Level Agreements to ensure customers receive support in a timely manner Keep up to date with … always wanting to understand more about the why and get to the root of a problem Working knowledge of ITIL framework and problem and incident management Working knowledge of SQL and good understanding of database concepts Exceptional customer service skills Benefits What we offer The chance to work More ❯

internal stakeholders, and ensuring that these are met or exceeded Overseeing and assurance of the operation of the Infrastructure & Operations team - which involves handling incident management, request fulfilment, change, problem & service transition management processes. Taking part on the Incident Manager rota Implement, own, mature and strive More ❯

technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft … 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge More ❯

technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft … 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge More ❯

technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft … 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge More ❯

regulatory constraints Provide leadership on all ITIL processes and be a decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales Incident management decision maker within a defined … scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales Providing security advice and consultancy to lines of business and external customers Support & own the output of any security compliance reports from the Information assurance … keywords: 45723, firewalls, cisco, Fortinet, checkpoint, NSE, CCNP security, CCSE, information security, cyber security, network security, PCNSE, Palo Alto, CCNA, Juniper Networks, NSE, Firewall management, firewall administration, CCIE, IOS Firewall, networking More ❯

3200+ schools in 60 countries. Veracross is five product brands in one global tech company: Veracross SIS is a one-person, one-record school management platform Magnus Health provides cloud-based Student Health Record (SHR) solutions Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. … being and connects teachers, students, and families. Firefly provides an online learning space for students and teachers About The Team The Veracross Integrated Treasury Management Team helps schools run their finance functions. The team owns all aspects of Veracross's financial suite including accounting, accounts receivable and accounts payable. … The Treasury Management team builds solutions that solve problems for the schools' financial departments. We are a team of accounting and payment experts who understand what it takes to build an industry leading solution that helps schools operate effectively. This team focuses on continuous improvement of automated and manual More ❯

Security team. Known for their commitment to excellence, innovation, and a people-first culture, our client provides top-tier consultancy, delivery, operations, and program management services worldwide. This is a fantastic opportunity to join a global organisation with over 20,000 employees across 100+ locations. They re looking for … with expertise in Microsoft O365 Security Solutions to play a key role in strengthening their IT Security operations. Information Security Consultant - Key Responsibilities: Security Incident Management Identify, manage, and respond to security incidents swiftly and effectively. Security Monitoring Conduct regular security checks to ensure compliance with policies and … Handle security alerts and inquiries, providing expert guidance. Cyber Security Awareness Promote a strong security culture through policies, best practices, and training. Risk & Vulnerability Management Perform vulnerability scans, risk assessments, and maintain security documentation. Disaster Recovery Test and refine disaster recovery plans to enhance business resilience. Compliance & Policy Development More ❯

Security team. Known for their commitment to excellence, innovation, and a people-first culture, our client provides top-tier consultancy, delivery, operations, and program management services worldwide. This is a fantastic opportunity to join a global organisation with over 20,000 employees across 100+ locations. They're looking for … with expertise in Microsoft O365 Security Solutions to play a key role in strengthening their IT Security operations. Information Security Consultant - Key Responsibilities: Security Incident Management – Identify, manage, and respond to security incidents swiftly and effectively. Security Monitoring – Conduct regular security checks to ensure compliance with policies and … Handle security alerts and inquiries, providing expert guidance. Cyber Security Awareness – Promote a strong security culture through policies, best practices, and training. Risk & Vulnerability Management – Perform vulnerability scans, risk assessments, and maintain security documentation. Disaster Recovery – Test and refine disaster recovery plans to enhance business resilience. Compliance & Policy Development More ❯

their software applications and our application Ensure seamless data flow between systems by providing guidance in designing and configuring API-based integrations Participate in incident management processes, ensuring that service disruptions are handled efficiently and effectively Manage problem tickets and work with technical teams to resolve recurring or More ❯

to make a real impact by ensuring the integrity and resilience of the company's IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. More ❯

to make a real impact by ensuring the integrity and resilience of the company's IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. More ❯

and project requests in order to deliver overall strategy, including prioritisation, requests for funding & validation of experience success measures. By using best practice project management artifacts, you will ensure delivery in each project is optimised. Manage relationships with third party development partners (internal and external) when working to adopt … new digital technologies. Manage project reporting to executive project steering committees Key Skills/Qualifications needed for this role Experience using project management tools is essential. Experience within Financial Services organisations desirable. Experienced in digital consulting - including but not limited to incident management systems, multi-channel logistics … pre agreed timescales, deadlines and budget. An ability to manage a budget, providing cost estimates to the business & contracting with third party organisations. Stakeholder management - can build partnerships with key stakeholders by communicating effectively, influencing and providing a high level of support. Knowledge of UK regulatory bodies and legal More ❯

the highest levels of continuity and performance from their Snowflake implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. AS A SENIOR More ❯

best practices Implementation of least privilege approach for services Monitoring and Alerting strategy and patterns Engineering Tooling, Patterns, Framework and Standards Proprietary code quality management inclusive of technical debt About you Knowledge In depth understanding of SRE/Engineering, Architecture and Testing practices In depth understanding of the principals … delivery suppliers Minimum of 3 years technical SRE/Engineering HND or higher within systems development, computer science or similar subjects Any experience within incident management, such as helpdesk experience and managing tickets to support availability, uptime and critical service About us Our modern Head Office on the More ❯

best practices Implementation of least privilege approach for services Monitoring and Alerting strategy and patterns Engineering Tooling, Patterns, Framework and Standards Proprietary code quality management inclusive of technical debt About you Knowledge In depth understanding of SRE/Engineering, Architecture and Testing practices In depth understanding of the principals … delivery suppliers Minimum of 3 years technical SRE/Engineering HND or higher within systems development, computer science or similar subjects Any experience within incident management, such as helpdesk experience and managing tickets to support availability, uptime and critical service About us Our modern Head Office on the More ❯

networks across multiple sites Knowledge of Cisco, Palo Alto, F5, and Meraki systems Public cloud networking experience (AWS & Azure) Adherence to ITIL processes (change, incident management) SLA-focused with clear communication Knowledge and Experience: 3–5 years' experience in a 3rd line network technical support role CCNA certification More ❯