IT Support Analyst - Fully Remote
- Hiring Organisation
- FindCore
- Location
- Leeds, UK
- Employment Type
- Full-time
users by telephone, email and remote-access tools Log, manage and update support tickets accurately Set up user accounts, devices and system access Support Microsoft 365 applications and Windows environments Escalate more complex technical problems when required Maintain clear records of incidents, solutions and system updates Deliver a professional … helpful service to users Skills & Experience Good knowledge of Microsoft 365 and Windows operating systems Confident troubleshooting common hardware and software issues Strong communication and problem-solving skills Ability to explain technical information clearly Organised approach with good attention to detail Comfortable managing multiple support requests Able to work ...