Remote Problem Management Jobs in West Yorkshire

1 of 1 Remote Problem Management Jobs in West Yorkshire

Service Delivery Manager

Leeds, West Yorkshire, United Kingdom
Hybrid / WFH Options
Corecom Consulting
continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum
Posted:
Problem Management
West Yorkshire
10th Percentile
£42,375
25th Percentile
£44,375
Median
£50,000
75th Percentile
£65,000
90th Percentile
£70,000