with defined processes and performance metrics. Act as the business owner of PSA tools such as Teamwork, ensuring their effective use across the Professional Services function, including system configuration, process optimisation, and user training. Manage other operational tools, including estimation tools, project templates, and SharePoint libraries and sites, ensuring consistency and accessibility. Collaborate with stakeholders to establish KPIs that … financial performance analysis. Provide accurate revenue forecasts and utilisation reports, supporting financial planning and resource management. Analyse data to identify performance trends, root causes of issues, and opportunities for process improvement. Support Engagement Managers and Project Managers by ensuring consistent application of governance processes and best practices. Drive a culture of continuous improvement by identifying areas for process … analysis to highlight trends, issues, and opportunities for improvement. Stakeholder Satisfaction: Positive feedback from key stakeholders on the quality, clarity, and usefulness of performance reporting and governance processes. Continuous Improvement: Measurable enhancements in operational efficiency, driven by process optimisation and best practice adoption. What you've done so far Bachelor's degree in Business Administration, Operations Management, Project More ❯
working relationships and collaboration with Sponsor to ensure site contractual templates fit into the global strategy set for the program. Identifies possible site contractual and investigator budgetary document or process operational risk and proactively works to provide solutions. Creates and maintains document status reports, and updates department tools/systems and team members on a regular basis. Collaborates with … and templates. May support BU and organization through help desk and other defined pathways to resolve and deescalate issues. May identify and lead internal team training and/or processimprovement initiatives. Participates in business development presentations as a subject matter expert in site contracts and investigator budget management. Performs other work-related duties as assigned. Minimal travel More ❯
Morley, Leeds, United Kingdom Hybrid / WFH Options
Evri, Inc
Delivering accurate reporting on a weekly/monthly basis across all Commercial areas and presenting actionable insights to a wide audience Supporting with ad hoc queries and external team process improvements Simplifying, manipulating & presenting large volumes of complex data Ensuring that underlying data has been validated and is of the highest quality Proactively creating compelling actionable insights from the More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
IDHL Group
to specification Create project-specific efficiencies Liaise with QA testers to ensure thorough testing Provide regular reports to internal teams and clients Lead project washups, document outcomes, and support process improvements Manage the commercial aspect of projects, maintaining day rates throughout delivery Contribute to developing processes that drive positive change within the team and business Support senior project managers More ❯
Wakefield, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
City & Guilds
Are you a data-savvy problem solver with a passion for systems and processimprovement? Do you thrive in a fast-paced environment where your technical expertise makes a real impact? If so, wed love to hear from you! Were looking for a Data Coordinator (Operations Technical Coordinator) to join our dynamic and collaborativeCentre Operations team at our … reduce manual burden through integration and/or automation. Knowledge of data protection (GDPR) and confidentiality requirements related to sensitive commercial andpersonal data (learner and associate data). Continuous improvement skills, with the knack to identify opportunities and make recommendations forimprovements. Good communication skills and problem-solving skills. Critical thinking skills with a focus on producing high quality outputs. More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Fruition Group
of system changes based on business priorities. Collaborate with external third-party suppliers both in the UK and offshore.. Contribute to business change pipeline management and recommend system/process improvements. Business Systems Analyst Requirements Strong knowledge of Systems Analysis principles, practices, and tools. Experience working within Agile delivery teams, with an understanding of Agile practices and processes. Familiarity More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
TrueNorth®
technology leader (at least 5 years' experience), with a track record of building and developing teams Demonstrated success in digital and data transformation in traditional environments, including automation and processimprovement Strong background in data strategy, including MDM and data governance Skilled in leveraging BI tools for actionable business insights Familiarity with modern cloud and data center platforms More ❯
West Yorkshire, England, United Kingdom Hybrid / WFH Options
HW Interim Solutions
stakeholders to understand financial and operational requirements, identify inefficiencies, and propose targeted, effective solutions. You will support the design and delivery of improved finance processes through data analysis, business process re-engineering, and the identification of automation opportunities. This assignment requires a solutions-focused Business Analyst with a strong finance background and demonstrable experience in delivering process improvements More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
HW Interim Solutions
stakeholders to understand financial and operational requirements, identify inefficiencies, and propose targeted, effective solutions. You will support the design and delivery of improved finance processes through data analysis, business process re-engineering, and the identification of automation opportunities. This assignment requires a solutions-focused Business Analyst with a strong finance background and demonstrable experience in delivering process improvements More ❯
Halifax, Yorkshire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
ongoing monitoring processes Provide technical support, quality service and advice to members of Operations, Project and wider Embark business. Deliver training to the team to address knowledge gaps and process improvements Monitor and review regulatory information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information. More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
ongoing monitoring processes Provide technical support, quality service and advice to members of Operations, Project and wider Embark business. Deliver training to the team to address knowledge gaps and process improvements Monitor and review regulatory information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information. More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Fruition Group
disruption to business operations Collaborate with internal teams and third party vendors to manage configuration, updates and integration of tools Create and maintain user friendly documentation, training materials and process maps Support business users, troubleshoot issues and act as the point of contact for escalations Monitor application performance, identify areas for improvement, and propose enhancements Contribute to project … effectively within a distributed team Application Analyst Requirements: Hands-on experience with Contract Express, iManage, and Intapp platforms is essential Strong understanding of application workflows, user support, and business processimprovement Excellent documentation skills and experience managing release and change control processes Confident working across front-to-back application usage rather than core code or development support Experience More ❯
West Yorkshire, Bradford, United Kingdom Hybrid / WFH Options
D R Newitt & Associates
manufacturing/production IT, or project delivery is a plus. 60–70% of your role will be support/admin (tickets, fixes, maintenance) and 30–40%: Small projects, continuous improvement, upgrades, automation Technical Knowledge Windows Server & Active Directory: User/group management, basic GPOs, file/print services Office 365/Microsoft 365: User and license admin, troubleshooting, Teams …/tablets Manufacturing/Production IT: Factory floor IT, label printers, line-of-business apps Project Delivery: Has supported or delivered at least one system upgrade, migration, or rollout ProcessImprovement: Has spotted a recurring problem and improved/fixed it for the business Cloud Platform Familiarity: Some Azure (AAD, basic policies), SharePoint site config, SaaS integrations To More ❯
Bradford, Yorkshire, United Kingdom Hybrid / WFH Options
Henley Morgan Limited
manage SAP B1 and integrations Collaborate across departments to identify and resolve inefficiencies Support automation via BPA Provide functional and light technical support (SQL, SDK, C# a bonus) Lead processimprovement and data quality initiatives Requirements: Strong SAP B1 experience Business analysis skills Experience with BPA Excellent stakeholder management WMS exposure is a bonus Basic technical knowledge (SQL More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
bet365
looking for an SQL Support Engineer with a keen eye for detail, a passion for investigation and swift identification of root cause, and a thirst to drive efficiencies through process improvements. You will be responsible for resolving issues with regulatory reporting and submissions raised internally or by regulators. You will have a good understanding of written specifications, be able … or escalation of tasks. Understanding of the gambling industry or financial accounting. Main Responsibilities Identifying, explaining and fixing issues with specific data that has been returned by a business process and raised by internal teams or regulators, using a variety of techniques on a number of disparate technologies. Investigating, developing and refactoring failures in processes, typically SQL agent jobs More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Corecom Consulting
Hybrid) 💰 Salary: From £40,000 🏠 Hybrid working (HQ in Leeds) We're looking for a proactive and analytical 2nd Line Delivery Manager to lead support operations and drive continuous improvement in a fast-paced tech environment. You'll take ownership of incident and problem management , work closely with cross-functional teams, and ensure the support function delivers measurable impact … at scale. What you'll be doing: ✅ Lead the lifecycle of incidents and problems — root cause to resolution ✅ Drive process improvements, automation, and SLA adherence ✅ Collaborate with Product and Engineering to prioritise fixes ✅ Act as Incident Commander for high-priority issues ✅ Champion customer needs and data-led performance What you’ll bring: 🔧 Strong technical background in IT ops or … support 📊 Experience with SLAs, MTTR, root cause analysis 🤝 Excellent communicator, leader, and team collaborator 🧠 ITIL knowledge and continuous improvement mindset What you’ll get: 🌴 32 days holiday + bank hols 🦷 Private dental insurance 🧘 Virtual GP, mental health support & health checks 👶 Enhanced parental leave & return coaching 🐶 Dog-friendly office + social events 📚 CPD training budget & charity volunteering days 📍 Based in More ❯
KPIs. Monitor and report any identified CASS breaches via our compliance platform. Ensure all breaches are thoroughly investigated, resolved, and formally closed in a timely manner, proposing and implementing process improvements where necessary. Collaborate closely with the Finance Director (Regulatory and Client) to support all matters related to team performance, regulatory compliance, and process optimisation. Ensuring all KPI … specifically as we onboard ARC CGI for I-Rec Working closely with the ARC CGI team and Group Client Money Managers to map, implement and maintain the I-Rec process Train staff on how to use updated systems Be a significant point of contact for external CASS auditors for systems demonstration and control process and oversee the completion … of actions identified. Develop internal audit process requirements to ensure robust controls and reviews are implemented with documented feedback for local and central team members. Supporting and maintaining a consistent approach across all PAS and banking platforms. Ensure appropriate client money due diligence and effective integration and onboarding of newly acquired businesses Act as the subject matter expert for More ❯