Product Support Analyst
- Hiring Organisation
- Addition
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £28,000 per annum
Product Support Analyst Join a fast-growing SaaS business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing … depending on experience Industry: Cyber Security/SaaS What You’ll Be Doing: Act as the first point of contact for customers needing product support across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line resolution rates. Take ownership ...