1 to 13 of 13 SLA Jobs in West Yorkshire

support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for … improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective actions. Customer Service: Communicate effectively with internal stakeholders, providing clear and concise updates on incident status and resolution. Maintain a customer-centric approach to ensure high levels of satisfaction and adherence to SLAs. Continuous Improvement more »

central planning Act as first line support for 3rd party locations with regards to SAP related transactions Develop and maintain 3rd party Stock management SLA Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets Provide key analysis to improve … develop and maintain 3rd party Stock management SLA operational and transactional efficiency, service delivery and wastage reduction. Skills and experience We are looking for someone with strong experience in an FMCG or Warehouse background Experience replenishment planning concepts and supply chain systems and activities This role will require someone to more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

Support - Provide technical support to ERP systems customers. - Incident and problem management - Proactive monitoring and health checks - Adhere to incident management controls, tools and SLA's - Adhere to SOX controls and procedures. Development - Evaluate customer needs and requirements - Design and development - Test solution and present to UAT - Implementation to production more »

Job summary Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire. We have a more »

satisfaction. Lead and support the Service Desk & Managed Service team on projects & cases in both technical and project management Understand, identify and apply the SLA for each service request and set expectation with customer Manage the delivery of Managed Service customers on time and within budget alongside the Head of more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

Title: 2nd Line Network Engineer Location: Brighouse Salary: £30,000-£35,000 DOE In response to our continuous growth, we are expanding our technical team and establishing a 2nd line helpdesk. We are actively seeking two candidates to join this more »

Job summary To deliver a market-leading digital pathology platform and solutions, NPICs digital pathology service is underpinned by Information Technology and supported by central funding from NHS England, Innovate UK and the Office for Life Sciences in-excess. With more »

pressured service environment in a customer-facing role. Good working experience of current Windows PC and MAC operating systems. Experience of working to Service Level Agreement targets and managing own workloads to meet them. Desirable Experience of working in an IT Service Desk environment. Experience of using ITIL processes for more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »