20 of 20 Remote/Hybrid Service Delivery Jobs in West Yorkshire

solutions across hardware, software, and services. To support this next stage of growth, we are looking for an experienced and inspirational Head of Technical Service Delivery to lead the continued development of our UK Service and Maintenance function. This is a significant leadership opportunity for someone … clear ambition for the future. Over the last 12 months, we have transitioned to an outsourced field maintenance model and invested in strengthening our service delivery capability. The opportunity is to take them to the next level - creating a more agile, accountable, data-driven, and high-performing service ...

Holdsworth Recruitment are excited to be partnering with an established organisation to recruit an IT Service Delivery Manager. This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. Youll oversee day-to-day service performance, support your … team and work with colleagues to make IT services more effective. Key Responsibilities Leading and developing the IT support team Overseeing incidents, service requests and changes Monitoring service levels and sharing performance updates Working with suppliers and internal teams to improve service delivery Experience, Qualifications ...

base + Bonus + Benefits. The opportunity: Transform a large-scale technology operation, challenge the status quo and build a first-class customer delivery function. Are you a senior technology operations or professional services leader who knows how to turn underperforming operations into high-performing, customer-focused teams … combine strategic vision with the practical ability to make things happen. The business has reached a pivotal point. Its technology, people and customer delivery capabilities provide a strong foundation, but there is a clear opportunity to raise standards, improve quality, streamline processes and create a more joined-up, efficient ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

experienced IT Services Managerto join our Leeds office (hybrid working, between home and office). The IT Services Manageris responsible forthe governance, delivery, and continual improvement of IT services across the organisation You’ll ensure that our IT services are reliable, secure, cost-effective, and aligned with business requirements … whilstmaintaininghigh levelsof customer satisfaction.This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes. A snapshot of your day Lead IT service delivery, in line with agreed ...

Holdsworth Recruitment Ltd is seeking an IT Service Delivery Manager to lead an IT support team and improve how technology services are delivered across the business. You will oversee day-to-day service performance, support your team and work with colleagues to make IT services more effective. ...

deliver measurable outcomes. The successful candidate will lead product discovery, translate user needs and business objectives into actionable product priorities, and drive iterative delivery through evidence-based decision-making. You will work closely with stakeholders, researchers, designers, engineers, and delivery teams to ensure digital solutions meet user needs … Work closely with user researchers, designers, and stakeholders to gather insights and inform product decisions. Translate strategic objectives into clear product priorities and actionable delivery plans. Define product goals, success measures, and key performance indicators (KPIs). Identify opportunities to improve existing digital services and deliver measurable value. Product ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

description, and then click on Apply. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies. We're looking for an experienced Senior EUC Support Technician to deliver excellent … support. Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

services, this is an exceptional opportunity to make a measurable impact. What You’ll Be Doing Lead, support, and develop the IT operations and service delivery team Manage daily IT operations across cloud, infrastructure, and on‐prem environments Own Azure, M365, Entra ID, Intune, endpoint, networking, patching … Disaster Recovery Maintain system stability, performance, and security Enable the business to move to a DevOps and Product Delivery model Deliver improvements across service quality, processes, and user experience Work closely with internal teams to support business growth and operational needs What You’ll Bring Experience managing ...

that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice. As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap and future … maintain, and automate digital workspace environments. You will manage key relationships with internal stakeholders and maintain relationships with external technology vendors to ensure consistent service delivery and provide technical oversight for purchasing decisions. You will need excellent organisational and interpersonal skills, with the ability to interpret complex organisational ...

Position Title : Account Manager Department : Sales Location : Hybrid - Remote/Harewood, Leeds Job Type : Full-Time Industry : Managed Service Provider (MSP) - Online Backup and Disaster Recovery About Us Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss … event of a disaster. Job Summary: We are seeking an experienced and proactive Account Manager to join our team at a leading backup managed service provider. In this role, you will be responsible for building and nurturing strong relationships with our clients, ensuring they receive exceptional service ...

flexible. What matters most is your ability to combine strong technical understanding with outstanding leadership skills, someone who can balance strategic vision with practical delivery and foster a culture of trust, growth, and excellence. If you’re passionate about leading people, influencing technology direction, and working in an environment … lasting impact. What You’ll Be Doing: Oversee IT operations and infrastructure across multiple sites Lead and mentor a team of engineers and service desk professionals Champion cyber security and risk management initiatives Work closely with senior stakeholders to align tech strategy with business goals Introduce improvements and fresh ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...

services are shaped around genuine user needs and evidence-based insights. The successful candidate will bring strong expertise in user research, stakeholder engagement, Agile delivery, and research methods, with the ability to influence decision-making and champion user-centred design approaches across teams and organisations. Key Responsibilities Plan … Design and conduct appropriate qualitative and quantitative research activities to understand user needs, behaviours, and motivations. Translate research findings into actionable insights that inform service and product decisions. Produce high-quality research outputs, reports, recommendations, and artefacts. Facilitate stakeholder interviews, workshops, usability testing, and research sessions. Work closely with ...

Account Manager to build strong client relationships and ensure value from our backup and data protection solutions. You will be the primary contact, manage service delivery, and collaborate with internal teams to meet SLAs and performance expectations. The role involves proactive prospecting, negotiating contracts, and closing deals ...

operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production and ongoing service delivery. Key Responsibilities Develop and shape the organisation’s AI strategy, roadmap and architecture. Design secure, scalable and reusable AI solutions and implementation patterns. Identify … enterprise solutions. Data & Integration: Data architecture, governance, structured/unstructured data, APIs, search and information management. Modern Engineering: Automation, deployment, testing, observability, DevOps and service transition. Security & Governance: Secure-by-design architecture, identity, privacy, data protection, AI risk and governance. Customer & Commercial: Consultancy, pre-sales, technical workshops, bids ...

design decision-making. AI-assisted development , including GitHub Copilot and coding agents. Secure development, automated testing, observability and production support. Experience with technical risk, delivery, mentoring and stakeholder management. Strong communication and collaboration skills. Hands-on approach with the ability to lead and mentor engineering teams. Desirable Docker/… containerisation. Azure API Management. Cloud-native architecture. Contract, performance, resilience and security testing. Legacy modernisation within regulated environments. NHS digital standards and secure service delivery. Keywords: C# | .NET | Azure | Terraform | GitHub Actions | CI/CD | REST APIs | Microservices | Distributed Systems | Docker | Azure API Management | GitHub Copilot | AI | DevOps | Cloud ...

cloud‐native architectures. They will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions. With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement … innovative service offerings. They will collaborate with cross‐functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimisation. Responsibilities Technical Expertise & Advisory Act as a technical expert and advisor on OCTO‐driven projects, providing support in areas like disaster recovery ...