2 of 2 Customer Service Jobs in Westminster

services and manage escalations with suppliers (Ricoh) Collaborate with other Digital Services teams to resolve complex user issues Participate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build …/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field … vehicles for site visits Comprehensive training and development opportunities Opportunity to become permanent for the right candidate Modern, supportive working environment Chance to make a real difference in public service delivery Next Steps This role offers excellent progression opportunities within a supportive team environment. The successful candidate will have the opportunity to develop their skills while contributing to the More ❯

meet their strategic and business objectives. Supports the design, implementation, and maintenance of digital identity platforms, aligned with the department's strategic objectives and focused on providing an excellent customer service. Provide expert technical guidance on digital identity technologies, methodologies, and best practices. Collaborate with stakeholders to understand business requirements and design scalable and resilient digital identity solutions. Evaluate … infrastructure. Provide support to resolve complex technical issues, providing guidance and resolution to ensure minimal disruption to services. Support a strong working relationship with 3rd party suppliers and managed service providers contracted to deliver services to Parliament. Represent Digital Infrastructure at PDS forums and liaise with other teams and 3rd parties as required. What you will need: As a … time, considering the needs of the situation, priorities, constraints, and the availability of necessary information. You have first-hand experience of owning relationships with third-party solutions or managed service providers to deliver user friendly and cyber secure solutions which are cost effective and sustainable. About the team: You will be part of a specialist team within the Platforms More ❯