4 of 4 Customer Service Jobs in Westminster

services and manage escalations with suppliers (Ricoh) Collaborate with other Digital Services teams to resolve complex user issues Participate in project work and out-of-hours implementations when required Customer Service Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build …/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field … vehicles for site visits Comprehensive training and development opportunities Opportunity to become permanent for the right candidate Modern, supportive working environment Chance to make a real difference in public service delivery Next Steps This role offers excellent progression opportunities within a supportive team environment. The successful candidate will have the opportunity to develop their skills while contributing to the More ❯

the infrastructure security portfolio Consistently looking to grow the market opportunity for Infrastructure security defining the channels that we will sell in (including Digital marketplaces & public sector) Own the customer experience for Infrastructure security vendors to ensure it is consistent across the vendors and the channels Owning the definition of future capabilities that the vendor specific product managers can … engaging and influencing a wide variety of stakeholders both externally (Customers) and internally at the highest level (C suite/Director Level). Knowledge of the processes that underpin customer service delivery to ensure product/service can be delivered both quickly and cost effectively. Proven ability to translate customer and market demand into product development More ❯

Customer Engineer - Field Engineer (Heathrow) (Feltham, London, United Kingdom) Job Req ID: Posting Date: 05/08/2025 Function: Field Engineering Location: 30 minute commutable distance primarily to Heathrow (daily), Monday - Friday. Mandatory requirement: 5-year checkable work history (critical for Airside access) and ability to pass a criminal record check and UK Manual Driving License Why this … job matters In this Customer Engineer role you'll maintain and support our contract with British Airways (IAG) Data & Voice network services at Heathrow. Do you have the skills to fill this role Read the complete details below, and make your application today. You'll be part of a team of 20 engineers at Heathrow Airport who have a … wide range of skills & responsibilities; however, your primary role will be as a Customer Engineer responding to reported incidents such as voice telephone faults on Cisco phones. You'll be on-site daily at Heathrow (08.00 - 16.00) but sometimes required to carry out tasks at London City and Gatwick airports, along with several data centres across London. If an More ❯

meet their strategic and business objectives. Supports the design, implementation, and maintenance of digital identity platforms, aligned with the department's strategic objectives and focused on providing an excellent customer service. Provide expert technical guidance on digital identity technologies, methodologies, and best practices. Collaborate with stakeholders to understand business requirements and design scalable and resilient digital identity solutions. Evaluate … infrastructure. Provide support to resolve complex technical issues, providing guidance and resolution to ensure minimal disruption to services. Support a strong working relationship with 3rd party suppliers and managed service providers contracted to deliver services to Parliament. Represent Digital Infrastructure at PDS forums and liaise with other teams and 3rd parties as required. What you will need: As a … time, considering the needs of the situation, priorities, constraints, and the availability of necessary information. You have first-hand experience of owning relationships with third-party solutions or managed service providers to deliver user friendly and cyber secure solutions which are cost effective and sustainable. About the team: You will be part of a specialist team within the Platforms More ❯