2 of 2 Strategic Thinking Jobs in Westminster

from various sources, you’ll drive customer-centric solutions that address pain points and meet evolving customer needs.You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you’ll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic … bigger picture journey transformation.Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholdersExpertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts.Expertise in developing journey design blueprints and CX journey prototypingDeveloped commercial acumen, with an understanding of how excellent … customer experience can drive effective business commercial outcomesExperience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey developmentExperience using CX Tools e.g. Figma, Adobe Analytics, QualtricsExperience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent More ❯

and external resources Assess use cases in backlog, estimate MVP and sizing effort to ensure team resources are sized appropriately with the right skills. Work alongside SA to do strategic use case design and design tactical solution with strategic outcome in mind LLD, develop and create workflows (when required) Approve Code reviews before merge (when required) Internal/ More ❯