1 of 1 Remote Customer Service Jobs in Weston-super-Mare

provide a positive experience for our customers. What You Will Do Apply technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web, while assisting with root cause investigations and disseminating issues and potential trends requiring investigation by … teams to ensure execution alignment of troubleshooting, analysis and incident resolution. Liaison between R&D and vendor teams when necessary for escalated incidents. Monitor service level agreements amongst vendors to ensure compliance with established standards. Develop and execute support processes as new technology is released to ensure alignment of … Azure, AWS or GCP. Experience facilitating collaboration amongst multi-disciplinary teams to drive complex troubleshooting, root cause analysis and issue resolution. Experience with ITIL Service Delivery basic concepts. Experience developing technical support process flows. Solid understanding of Data Privacy and Cybersecurity. Demonstrate a high level of commitment, user and More ❯