1 of 1 Remote Service Delivery Jobs in Weston-super-Mare

The Senior Digital Support Engineer drives the delivery of direct support to all internal/external customers utilizing Stryker's cloud system environment. The incumbent will assist the Digital Support manager to design support processes that can scale to meet the needs of a quickly growing business. The Senior … a positive experience for our customers. What You Will Do Apply technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web, while assisting with root cause investigations and disseminating issues and potential trends requiring investigation by internal resources. … teams to ensure execution alignment of troubleshooting, analysis and incident resolution. Liaison between R&D and vendor teams when necessary for escalated incidents. Monitor service level agreements amongst vendors to ensure compliance with established standards. Develop and execute support processes as new technology is released to ensure alignment of More ❯