Conversation Analyst
- Hiring Organisation
- The Citation Group
- Location
- Wilmslow, England, United Kingdom
tone. Performance Analysis & Optimisation Regularly monitor chatbot performance through data and feedback (e.g. resolution rates, AI involvement, user satisfaction). Use Intercom and analytics tools to identify gaps, trends, and opportunities for improvement. Test and iterate on content to enhance effectiveness and reduce manual support load. Platform & Process Ownership Manage ...