2 of 2 Remote/Hybrid User Experience Jobs in Wilmslow

deliver high-quality eCommerce functionality. Subscription & Growth: Develop digital journeys for other Citation brands, such as iHasco, Careskills and Be Certified, specifically focusing on user-based subscriptions, automated renewals, and upsell capabilities. Optimisation: Implement data-informed features including a recommendation engine, ad-placement capability, A/B testing … cross-functionally with Commercial, Service, Marketing and Data teams to ensure joined-up planning and delivery. Ensure clarity of direction through high-quality briefs, user stories, documentation, and communication - guiding development with purpose. Success Metrics Target ACV: Achieve incremental ACV of >£1m in FY27, and >£3m in FY28. Conversion ...

come in. The role We’re on a real journey to use technology and AI in a way that genuinely improves how our customers experience our services. We are looking for someone who enjoys creating clear, helpful and genuinely useful AI-ready content. In this role, you will look … organisational skills with attention to detail and process. Hands-on experience using Intercom, especially chatbot workflows and Inbox. Experience in customer support, UX writing, content strategy, or similar fields. Familiarity with AI (LLM’s & Natural Language) or automation tools in customer engagement. Experience with knowledge management ...