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accordance with service level agreements. Help develop procedures that underpin the handling of work and seek ways to improve them. Resolve complex issues using business awareness both internal and external to the organisation. Maintain appropriate level of functional and technical expertise and knowledge of products, procedures, services and systems. Take … and hit deadlines. Play a role in the embedding of data at the heart of the UK Life business. Embrace changes to the Life Business by enabling key deliverables through the production and distribution of data and reporting. Provide a first-class experience for internal and external customers by continually … looking to improve expertise and share knowledge. Handling and resolution of day to day data and information queries. Identify and mitigate risks to the business and to improve quality. Who are we looking for? Experience customer environment is essential, any experience within a financial services organisation would be advantageous, but more »