Trowbridge, England, United Kingdom Hybrid / WFH Options
NexGen Associates
looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuousimprovement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship … Service Desk Manager to monitor performance against SLAs and KPIs Escalate service issues and coordinate resolution with internal teams Present performance reports and improvement plans to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM More ❯
Trowbridge, cardiff, united kingdom Hybrid / WFH Options
NexGen Associates
looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuousimprovement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship … Service Desk Manager to monitor performance against SLAs and KPIs Escalate service issues and coordinate resolution with internal teams Present performance reports and improvement plans to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM More ❯
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Logiq Consulting Ltd
and standards. Ensure effective Change Management processes are in place. Ensure strong contract management and commercial management of projects. Support development of proposals and bids, leading as appropriate. Support Continuousimprovement activities within the business to strengthen Logiq's ability to reach operational excellence and growth goals. Employment is subject to satisfactory BPSS and SC security clearance … which requires 5 years continuous UK address history at the point of application. Travel to client sites and Logiq offices will be required. What We're Looking For 3+ years proven experience in a senior project management role. Excellent communication and stakeholder management skills. Proven ability to define, source, tailor, and analyse high quality management information. Able to demonstrate More ❯
Swindon, Wiltshire, England, United Kingdom Hybrid / WFH Options
UBT
a fantastic opportunity to join a forward-thinking organisation where innovation and purpose go hand in hand. You’ll be part of a collaborative team that values technical excellence, continuousimprovement, and meaningful impact. What’s on Offer: Competitive salary up to £70,000 per annum (DOE) Performance-related bonuses Hybrid working (Swindon HQ with remote flexibility … Continuous learning and career development opportunities A supportive, collaborative environment where your ideas are valued The chance to make a tangible impact on systems and products used by major UK clients IND25 More ❯
Swindon, Wiltshire, England, United Kingdom Hybrid / WFH Options
Artis Recruitment
projects are delivered on time, within budget, and to the highest technical standards. Collaborate with stakeholders to clarify requirements, review outcomes, and provide guidance. Monitor project progress and implement continuousimprovement initiatives. Stay up to date with emerging technologies and recommend beneficial solutions. Maintain adherence to technology standards and best practices across all development teams. Communicate technology More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Newton Blue
installations for clients Preparedocumentation and present solutions to clients Gatherand documentrequirements for system enhancements working alongside the development and delivery teams Develop and maintain technical information and artefacts including continuousimprovement to support internal and external needs Deliver standard packaged Monitoring tools to on premise clients Occasional travel to client sites, potentially overseas Cloud Technical Operations will … include: Using the Companydashboard and alerts, ensure continuous monitoring along with the cloud team of cloud SaaS Clients, react on alerts and work with the different teams to resolve incidents Anticipate emerging problems by analysing monitoring warnings Participate to the provisioning of the infrastructure for new Clients or when changes for existing Clients are required Deploy and Configure the More ❯
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
UK Research and Innovation (UKRI)
relevant stakeholders, fostering confidence and understanding around assistive technologies and adjustments. Maintain an accurate inventory of AT provision and regularly evaluate the effectiveness and impact of solutions to support continuous improvement. Collaborate with external suppliers -including suppliers, consultants, and peer organisations, to drive innovation and maturity in AT service delivery, using tools such as the Business Disability Forum Accessibility … recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below: An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts More ❯