1st Line IT Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Salisbury, Wiltshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £32000/annum
combining technical troubleshooting, service desk ownership and customer service. You'll help ensure users receive a responsive, reliable service across macOS, Google Workspace, identity management and wider IT infrastructure. You'll also take a lead within the on-site support function, helping maintain service standards, manage escalations … channels, working within agreed SLAs. Log, manage and progress incidents and service requests through the ITSM platform. Troubleshoot issues across macOS, Google Workspace, identity management and end-user IT services. Manage support queues, prioritising incidents and keeping users informed throughout resolution. Escalate complex technical issues ...