Junior Incident Manager - This is a Ticketing role not an engineer or technician role DV clearance will be preferred but you must have an Active SC Clearance as a minimum and you will be sponsored to attain your DV Overview -
Junior Incident Manager We are seeking an experienced
Junior Incident Manager to join a busy and fast-paced service delivery … team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a
Junior Incident Manager , you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities -
Junior Incident Manager Manage and maintain service desk jobs tickets, ensuring timely responses and … environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience -
Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered
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