3 of 3 Ticket Management Jobs in Wiltshire

nights. Flexibility to support work activities at other Data Centre locations on occasion. Experience in using MS Office suite of tools Experience in using ticket management tooling such as Remedy or ServiceNow. Excellent Customer and Supplier relationship skills CNET CDCTP certification Awareness of relevant ISO accreditation requirements (ISO27001 ...

Managing Our Support Desk You'll take overall responsibility for the day-to-day performance of our support desk. This will include: Monitoring support ticket volumes, queues and workloads across the technical team Making sure tickets are correctly prioritised, assigned and progressed Identifying tickets that are ageing, becoming stuck … Support Analysts, Engineers, Technical Consultants and Technical Director to create a well-organised and high-performing technical team. You'll help with: Daily workload management and resource planning Regular team catch-ups and service meetings Supporting engineers with prioritisation and escalations Identifying training and development requirements Coaching team members ...

with strong administration skills, excellent communication abilities, and a passion for customer service. Log, update, manage and track support tickets within the FreshDesk support management system. Monitor support queues and shared inboxes, ensuring customer requests are assigned and progressed appropriately. Provide customers with regular updates regarding support cases … including Word, Excel and Outlook. Excellent written and verbal communication skills. Outstanding customer service and customer-facing experience. Strong organisational skills with excellent time-management abilities. Ability to prioritise workloads and manage multiple tasks effectively. High level of accuracy and attention to detail. Professional and confident telephone manner. Ability ...