Team that is responsible for the delivery of customer funded research and development projects. Main responsibilities will include leading multi-disciplined project teams, stakeholder management, client liaison, developing internal processes and delivery responsibility including planning, finance management, risk management and resources. The role will report to the … providing latest updates Working alongside other teams to resolve known problems and on continual improvement initiatives Helping assist with Urgent Requirements Additional responsibilities: Jira Ticketmanagement/backlog items Problem Resolution Requirements capture Interviewing Supplier Management and maintenance Skills mapping Qualifications and Experience: Enthusiasm for implementing best … practice project management methodologies with a desire to deliver as per business requirements. Flexible approach and willingness to try new tools/techniques/methods. Excellent attention to detail with strong organisational and communication skills, with the ability to build a rapport across the business. Experience of working within more »
service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management: Take ownership of customer incidents or service requests, seeing them through to resolution. TicketManagement: Monitor support ticket queues, ensuring timely … Experience: At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticketmanagement system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticketmanagement system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticketmanagement system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »