5 of 5 Ticket Management Jobs in the South West

team supporting managed-service clients across the UK. This customer-focused opportunity suits someone experienced with Windows Desktop, Microsoft 365, Active Directory and ticket-led technical support. If youve also worked in the following roles, wed also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support … Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Engineer/Service Desk Analyst include: Customer Support and Ticket Management: Act as the first point of contact for IT support queries by phone and ticketing system, manage multiple tickets and work ...

nights. Flexibility to support work activities at other Data Centre locations on occasion. Experience in using MS Office suite of tools Experience in using ticket management tooling such as Remedy or ServiceNow. Excellent Customer and Supplier relationship skills CNET CDCTP certification Awareness of relevant ISO accreditation requirements (ISO27001 ...

Managing Our Support Desk You'll take overall responsibility for the day-to-day performance of our support desk. This will include: Monitoring support ticket volumes, queues and workloads across the technical team Making sure tickets are correctly prioritised, assigned and progressed Identifying tickets that are ageing, becoming stuck … Support Analysts, Engineers, Technical Consultants and Technical Director to create a well-organised and high-performing technical team. You'll help with: Daily workload management and resource planning Regular team catch-ups and service meetings Supporting engineers with prioritisation and escalations Identifying training and development requirements Coaching team members ...

with strong administration skills, excellent communication abilities, and a passion for customer service. Log, update, manage and track support tickets within the FreshDesk support management system. Monitor support queues and shared inboxes, ensuring customer requests are assigned and progressed appropriately. Provide customers with regular updates regarding support cases … including Word, Excel and Outlook. Excellent written and verbal communication skills. Outstanding customer service and customer-facing experience. Strong organisational skills with excellent time-management abilities. Ability to prioritise workloads and manage multiple tasks effectively. High level of accuracy and attention to detail. Professional and confident telephone manner. Ability ...

problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to the management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting … growing business. The Person Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software Logical approach to problem solving Ability to think on your feet in a highly demanding and fast-moving environment ...