4 of 4 Ticket Management Jobs in the South West

contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical … ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About ...

. PAYE Basic Rate: £13.66/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels … contract. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Highlight potential issues with service/potential service improvements to their Team Leader ...

organisation, and take pride in keeping operations running smoothly, this could be the perfect opportunity for you. What Youll Be Doing: Service Coordination & Ticket Management Managing and coordinating ServiceNow tickets from initial logging through to completion Monitoring ticket progress to ensure works are completed within agreed SLAs … Supporting operational teams to ensure efficient day-to-day delivery Reporting & Administration - Preparing and maintaining operational reports and records relating to: ServiceNow performance and ticket tracking Training matrices PPE and materials stock levels Team absence tracking Equipment calibration and Health & Safety registers Youll also support with: Data entry ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...