18 of 18 Ticket Management Jobs in the South West

need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to … an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They … will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the More ❯

missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide. About the role: You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to … resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating tickets … actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring More ❯

client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own … end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to contractual SLAs. To contribute to Major Incident and emergency … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the More ❯

will be given due consideration. Duties and Responsibilities: Remote fault resolution via various available tools and programs. On site fault resolution. Equipment replacement and diagnostics at client sites. Managing ticket management system. Identifying trends and reporting on them. Creation of technical and documentation (procedures, hardware & software setups). Undertaking extensive maintenance visits on each site, to ensure a … fully operational system. Monitor, manage and update digital signage platform daily with existing and new inventory. Undertake key project management tasks, as instructed by Project Manager. Stock allocation & management through asset management system. Installation planning and preparation. Configuring equipment prior to installations and site visits. Network cabinet building. Work effectively with a variety of internal teams, including … Asset Development, Sales and Finance. Undertake screen upgrades on site under the management of Project Manager. Build a strong rapport with building management teams through on-site visits and email/phone. Assist in scheduling client content and dynamic content. Skills and Qualifications: Computer networking skills. AV/digital signage knowledge/experience. Excellent knowledge of Windows OS More ❯

systems, including Windows 7, 10, and 11 (Embedded). Ensure all IT assets are tracked, maintained and documented accurately. Remote fault resolution via various available tools and programs. Managing ticket management system. Creating and updating support tickets. Identifying trends and reporting on them. Stock allocation & management through asset management system. Collaborate with the network support and More ❯

Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming tickets across internal applications (e.g., Microsoft Business Central, Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk). Prioritize incidents based on business impact … import/export, interfaces, error logs). Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation in a ticket-driven environment. Desirable Experience in an ERP Support role (preferable Business Central/NAV) Hands-on experience with other application support e.g. Microsoft More ❯

You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. Role Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner … and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately … out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools available or via communication with the end user Resolve tickets by implementing permanent fixes or work More ❯

desk operations and deputise when required. Lead and guide the team to resolve incidents efficiently and meet SLAs. Act as the escalation point for complex technical issues. Ensure accurate ticket management, documentation, and knowledge sharing. Collaborate with other IT teams to improve service quality and performance. Monitor systems, uphold security policies, and deliver excellent customer service. Identify process More ❯

distribute new iPhones to users. Create and maintain internal IT knowledge base articles. Essential Skills & Experience Proven experience supporting iOS devices and managing Intune MDM. Familiarity with ServiceNow for ticket management and trend tracking. Solid understanding of standard IT infrastructure, networks, and user support environments. Experience working with Windows-based laptops and systems (no Mac users). Strong More ❯

field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP, MCSE) are a plus. About Planet Pharma: Planet Pharma is an American parented Employment Business More ❯

Join a leading independent technology and services provider as a Technician 2. Job Overview: We are looking for a detail-oriented and proactive Hub Technician to manage ticket queues, stock, and hardware repairs while ensuring compliance with service-level agreements. This role is critical in maintaining smooth operations across our Hub and surrounding spokespeople. Location: Helston Working Hours … Dec-25 till 30-June-25 Daily Rate: A per hour rate, in-scope IR35, of £14.54/hr PAYE) OR £18.87/hr (umbrella company) Key Responsibilities: Ticket Management: Handle and update tickets assigned to the Hub and surrounding spokes, ensuring timely resolution and adherence to service levels. Stock & Asset Management: Manage Hub stock, including scanning … items in/out of locations and maintaining accurate asset records. Disposal Management: Oversee and process disposals through the Hub in line with contractual obligations. Hardware Repairs: Triage and perform repairs on in-warranty equipment; coordinate with vendors for parts and returns. Locker Replenishment: Ensure lockers are replenished as required. Service Improvement: Identify potential service issues and suggest improvements More ❯

Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming support tickets across internal applications Prioritize incidents based on business impact and user urgency; escalate when required. Log issues with suppliers where appropriate and maintain … Be a Superuser of an ERP System Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation Attributes Required Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across IT, Finance, Operations, and external More ❯

and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels. Key Responsibilities Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract. Stock & Asset Management: Manage Hub stock, scanning kit in More ❯

service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university. As More ❯

service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focussed university.As part More ❯

triage support requests from internal and external sources Analyse and query production data using SQL Produce reports and dashboards for business and technical teams Access production systems for incident management and debugging Document processes, troubleshooting steps, and knowledge base articles Work closely with business analysts, product owners, and developers Support quality assurance and compliance within a regulated environment The … Candidate: Proven experience in a customer or technical support role Strong SQL skills in a production environment (querying, updating, analysing data) Experience with support software and ticket management Excellent data analysis and reporting capabilities Knowledge of financial services is desirable (regulated environment experience beneficial) Strong analytical and problem-solving skills Confident working with both technical and non-technical More ❯

integration into our bespoke system, ensuring data quality and accessibility. Solution Development: Utilize your scripting and SQL expertise to create innovative data solutions that support and enhance our operations. Ticket Management: Efficiently handle ticketed tasks, prioritizing and resolving issues to maintain smooth business operations. Continuous Improvement: Proactively identify and suggest enhancements to our existing systems and processes, liaising More ❯

with up to 11% employer contribution. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and more - all while gaining a nationally recognised qualification. With a mix of real-time lessons, flexible online modules, and support from expert trainers More ❯