10 of 10 Ticket Management Jobs in the South West

customer-focused technology support service across St Peters Hospice. Reporting to the Head of IT, the role oversees day-to-day service desk operations, ticket management, and the effective resolution of incidents and requests. The IT Support Manager acts as the primary escalation point for technical issues, coordinating … care homes to provide better end-of-life care. Were here for all, for free, forever. Job description Job responsibilities Team Management Direct line management of the IT Support Team, ensuring a supportive, customer-focused approach. Manage day-to-day workload, ticket assignment, site visit planning, leave ...

Overview : We are seeking a Technician 2 to support a key IT migration project. This role involves hands-on device refresh activities, stock management, and coordination with onsite engineers. Location : Plymouth PL2 2BG Rate : An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour … . Contract Lengt h: up to 30-Jun-26 Hours : 37.5 hours per week, Monday to Friday (08:30 - 17:00) Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels ...

recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department. Summary of responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract … Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts ...

recruiting for a IT Engineer to be based in Plymouth on contract to work for a leading Government department. Summary of responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract … Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts ...

recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns ...

Basic) and UMB - £18.87/hr Contract Length: 6+ Months Start Date: 15-Dec-25 End Date: 30-Jun-26 Key Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. … Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management of disposals that go through their Hub as per contract. Triage and perform hardware repairsin Warranty kit' and liaise with vendors for parts and returns ...

regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed. Key Responsibilities Support Ticket Management Triage incoming support tickets across internal applications Prioritize incidents based on business impact and user urgency; escalate when required. Log issues with … System Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation Attributes Required Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across ...

staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). As part of our supportive team of 21 1st and 2nd line analysts, you will be supporting administrative, teaching ...

staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). As part of our supportive team of 21 1st and 2nd line analysts, you will be supporting administrative, teaching ...

questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting … attitude Desirable Skills Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software What does an average day look like? You will engage with a variety of customers, speaking to people ...