the team delivers prompt, professional, and effective support across a wide variety of technologies. You’ll still be hands-on technically, especially with more complex escalations, while also managing workflow, mentoring junior engineers, and helping refine support processes and documentation. You’ll work closely with the Managing Director on technical direction, client management, and business improvements. Key Responsibilities Technical & Escalation More ❯
Salisbury, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Anson Mccade
No on-call | SC clearance required to start Join a leading organisation in a pivotal IT management role . This is a manager-first position focused on performance, people, workflow, and stakeholder engagement - not hands-on engineering. If you have a strong understanding of infrastructure and networking, experience leading technical teams, and enjoy improving service delivery, we want to hear … from you. What you'll bring: Proven experience managing technical teams (5+ people), including: Performance reviews, absence management, workflow assignment, and reporting Strong knowledge of: Microsoft/Windows stack - Windows Server, OS, Active Directory, Exchange Networking - Cisco/Juniper devices VMWare and Microsoft Service Centre products Confidence generating and presenting performance reports to senior leadership Experience working closely with software More ❯
customer presentations and demonstrations. Actively and regularly meets with and demonstrates Hexagon solutions to prospects and clients. Captures technical and work process requirements and translates them into a demonstratable workflow using Hexagon technologies. Maintains and adjusts demonstration systems, scripts and data to fit various market opportunities. Provides technical support for marketing activities. Participates in the Go-to-Market ideation and … to create work process scripts and value statements around core solution(s) and surrounding tools for use in marketing and sales enablement . Reproduce, document and report bugs and workflow improvements including technical and process gaps and determine causes/fixes to development through established mechanisms. Ability to support responses to RFIs and RFPs and mentor others. Knowledge of relevant More ❯
