2 of 2 Billing Jobs in Windsor

ensuring journeys are simple, accessible and consistent across app and portal. • Align new processes, roles, controls and service model impacts (contact centre, digital support, billing, complaints). Requirements, roadmap and delivery management • Run discovery with customers and colleagues to identify priority journeys (onboarding, account view, usage insights, payments, support … test, go-live and hypercare in Agile and/or hybrid environments. • Utilities/energy domain understanding — knowledge of key utility processes and constraints (billing, metering/usage, customer service, vulnerability considerations). • Communication and stakeholder management — excellent written and verbal communication, able to align stakeholders, resolve ambiguity, and produce ...

residential and business customers across the full energy supply journey. From customer acquisition, propositions and pricing through to contract lifecycle management, meter reads, rating, billing, payments, collections, debt, settlements, forecasting, regulatory reporting and customer service, you'll connect the moving parts and help make the complex feel simple. Working within … maintain the target architecture and integrated roadmap for the end-to-end Energy Supply capability, making sure acquisition, pricing, contract lifecycle, meter reads, billing, payments, debt, settlements, forecasting, regulatory reporting and customer service all work together smoothly. Act as the architectural steward for Energy Supply, guiding platform choices, reuse decisions ...