Amazon Connect Engineer
- Hiring Organisation
- Centrica - CHP
- Location
- Windsor, Berkshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
support the Lambda functions that connect the contact centre to CRM, billing and identity systems. Contribute to our Terraform codebase and CI / CD pipelines, so that changes reach production safely and repeatably. Help configure and tune Connect's native AI capabilities, including Contact Lens … already. Understanding of contact centre concepts including IVR, routing, queueing and CRM integration. Comfort with version control, code review and CI / CD as normal ways of working. A methodical approach to debugging, and the confidence to ask for help early rather than late. Strong ...