IT Technical Services Manager
- Hiring Organisation
- Eton College
- Location
- Windsor, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
This is an exciting opportunity for a passionate individual with an aptitude for information technology. The successful candidate will have the oversight and management of the IT Helpdesk who provide ICT support to Eton staff and pupils. Due to the needs of the school and the department … deliver on the IT strategy as part of the management team. Manage and develop the IT Helpdesk team members. Oversee the ticketing system to ensure 1st and 2nd line requests are categorised, prioritised and resolved in-line with agreed SLAs. Ensure P1 tickets are managed effectively, escalated ...