1 of 1 Remote Service Delivery Jobs in Windsor

quality 2nd and 3rd line support across business-critical applications. You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. Key Responsibilities Provide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing … Develop and maintain monitoring and alerting systems using tools such as SolarWinds and Azure Application Insights . Coordinate software releases and maintenance activities (patching, upgrades, etc.). Support continual service improvement initiatives and contribute to IT strategy and roadmaps. Participate in an on-call rota to support production environments. Skills & Experience Required 10+ years of IT experience, with extensive … complex enterprise environments. Proficient in troubleshooting, analysis, and problem resolution. Experience with monitoring tools (e.g. SolarWinds , Azure Application Insights ). Excellent stakeholder management and communication skills. Knowledge of ITIL service management processes . Ability to work collaboratively across multiple teams and business units. Experience in creating and maintaining technical documentation. What’s in It for You Competitive salary and More ❯