1 of 1 Incident Management Jobs in Wisbech

software. Contributes to IT projects, including hardware build, software deployments, network connections and configuration. Follows ITIL best practices within the Service Desk and Incident Management functions. We are looking for an enthusiastic individual to join our team on a 12-month fixed-term contract to cover a period … appropriate Logs incidents and service requests and maintains relevant records Follows agreed procedures to identify, register, and categorise incidents Gathers information to enable incident resolution and allocates incidents as appropriate Capturing of satisfaction feedback from users Supporting the move to user self-service by ensuring knowledge base articles ...