The apprentices primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity more »
The apprentices primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity … to develop a good working knowledge of technical products and services. Main Role & Responsibilities: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set … to complete, which will be checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issue... more »
The apprentices primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity … to develop a good working knowledge of technical products and services. Main Role & Responsibilities: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set … to complete, which will be checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLAs are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related more »
We are seeking an enthusiastic and organised individual to provide 3rd Line ITSupport within our client's ITSupport Team. Main Purpose of the Role: . Provide 3rd line support to end users and maintain a strong customer focus . Troubleshoot Incidents through to … root cause . Working as part of the IT team which currently consists of Head of IT, IT Systems Manager, 1st/2nd line Systems Engineers . Provide technical support and mentoring to other members of the team . To contribute to the development and implementation … of the company strategy to support the growth of the business, whilst improving the efficiency. As well as having the necessary technical skills, you will possess excellent communication skills and be a team player who is methodical with the ability to stay calm under pressure. Reporting to the Head more »
ITSupport Apprentice - Level 3 Our clients are currently seeking a highly motivated individual to join their team as an ITSupport Apprentice. The apprentice's primary role is to provide excellent customer service and support to internal and external customers, by using tools or … systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. About our client: Their philosophy focuses on the way they interact with people. They pride themselves on being a … 30pm Total working hours: 37.5 What you will do in your working day: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent more »
Radiant House 11 Blenheim Office Park, Fenlock Road, Long Hanborough, Witney, England
DARKE & TAYLOR LIMITED
The apprentice’s role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Duties include installation of software and hardware and supporting business critical systems, operating … system and applications. Role Answering the telephone, responding to emails and updating requests Provide first line analysis of all IT issues and ensure that SLAs are met Keep customers informed of the status and progress of tasks and update tickets Complete other service-related tasks as required by your … assignments to a good standard, and on-time Training ICT (Information Communications Technician) Level 3 apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Potential for more »
