Service Desk Manager
- Hiring Organisation
- Spectrum It Recruitment Limited
- Location
- Woking, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
service desk function. This role is responsible for ensuring efficient service delivery, driving operational excellence, managing client relationships, and building scalable processes that support business growth. The successful candidate will oversee service desk operations, ticket management, team performance, service quality, documentation standards, and continuous improvement initiatives. Acting … Driving process improvement, documentation quality, and operational maturity. Identifying trends, risks, and opportunities to improve service delivery. Ensuring effective resource planning, escalation management, and business continuity. Supporting commercial objectives through scope control, service insight, and operational efficiency. The ideal candidate will be a confident leader with strong service management ...