Technical Support Analyst
- Hiring Organisation
- Reed
- Location
- Woking, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £32,000 per annum, Negotiable
line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Experience required … 2+ years’ experience in enterprise IT support Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge Experience with cloud platforms (Azure/GCP), containers, and scripting Comfortable working to SLAs with a customer-focused mindset ...