1 of 1 Customer Experience Jobs in Wokingham

be responsible for the creation and delivery of the Digital and Technology Strategy and fulfilling the digital ambition of the organisation, including the adoption of technology to improve the customer experience. DUTIES Your duties as Technology Operations Manager will include: Working collaboratively with the Senior Managers in the Digital, Data and Technology service and wider leadership teams of the … organisation and stakeholders to deliver the objectives of the Digital and Technology Strategy, in line with the organisation’s Plan - making sure that the voice of the customer and user experience is included within technology service delivery Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency. This involves analysing performance data, identifying areas for improvement … use of data and technology and spread awareness throughout the organisation Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement are maintained CANDIDATE REQUIREMENTS Expert knowledge of ICT Service Delivery Management Expert knowledge of ICT service performance management and the continuous improvement lifecycle Expert More ❯