3 of 3 SLA Jobs in Wokingham

shifts NA The Role This role leads multiple BAU operational teams across application, infrastructure, cloud, integration, data, and platform services, ensuring services meet agreed SLA/SLOs, operational standards, and regulatory expectations. The role acts as the single point of accountability for operations , while working closely with Delivery, Product, Architecture ...

grade devices returning to the warehouse Manage warranty claims with Microsoft, including logging and tracking return-to-base warranty calls Feed progress, issues, and SLA performance into the SDM for weekly customer review Support the warehouse team with configuration of customer refresh devices (high-volume laptop shipments ...

general warehouse activity The day-to-day tasks they will be supporting are as follows: - Manage service tickets within customer supplied ITSM - adhering to SLA's throughout - Update customer systems manually to ensure both platforms are aligned - Process joiners, leavers and break-fix requests in a timely manner for next … updates - Clean & grade devices coming back into the warehouse - Manage any warranty claims with Microsoft including logging and tracking calls - Feed progress, issues and SLA performance into SDM for weekly review with customer - Support warehouse team with configuration of customer refresh devices - Help warehouse team with general requirements in quiet ...