11 of 11 SLA Jobs in Berkshire

Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office ...

reconciliation between Mintsoft and customer/financial records. Build and maintain reporting dashboards (KPIs such as pick accuracy, order turnaround time, stock discrepancies, SLA adherence). Investigate and resolve stock discrepancies, working with warehouse teams to identify root causes. Provide data extracts and analysis to support customer reporting and internal ...

attitude Identify solutions and preventative measures to improve the customer’s experience Ensure all cases are progressed in line with Klipboard SLA’s. Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities. Be curious to change, evolve and develop in ways that ...

transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable challenging existing processes, presenting ...

product owners, peer architects and other stakeholders to become a trusted advisorDevelops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive resultsManages multiple projects and accurately reports the status of all major assignments while adhering to all project management standardsIdentify technical, process, structural risks ...

CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership … Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge ...

Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.The Operational IT Vendor Manager is responsible for ensuring the day-to-day ...

Power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts, driving customer satisfaction, service level agreement (SLA) compliance, commercial performance, and revenue generation. The role is responsible for managing the full contract lifecycle, maintaining strong customer relationships, mitigating contractual risks, and ensuring alignment … will demonstrate: Strong understanding of contract lifecycle management principles and best practices. Knowledge of PaaS, IaaS, and CaaS commercial and contractual frameworks. Experience in SLA management, service performance monitoring, and risk mitigation. Understanding of legal and regulatory requirements relating to contract management. Knowledge of governance, business continuity, information security, environmental ...

IaaS), and Coverage as a Service (CaaS) contracts. This is a key role focused on managing the full contract lifecycle, strengthening customer relationships, ensuring SLA and KPI performance, mitigating commercial risk, and supporting revenue growth. What you’ll be doing: 🔹 Managing contracts from implementation through to renewals, extensions and amendments … Monitoring SLA, KPI and commercial performance 🔹 Building trusted relationships with customers and senior stakeholders 🔹 Identifying and mitigating contractual, commercial and operational risks 🔹 Supporting contract negotiations, dispute resolution and governance 🔹 Working closely with Legal, Finance, Technical, Operations and Account Management teams 🔹 Analysing contract data to identify opportunities and drive continuous improvement ...

Company Information The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably: Facilities Services Information Technology and Communication Services Energy Management Services The business aim ...

this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏Areas of responsibilityTriaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets … along with its documentation and following the defined SLA and escalation procedures.Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.SLA Monitoring-Track and monitor SLA timelines ...