SLA Jobs in Berkshire

1 to 25 of 64 SLA Jobs in Berkshire

Third Line Support Analyst

Slough, England, United Kingdom
JR United Kingdom
work for multiple clients. Collaborate with internal teams and vendors to resolve hardware/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along with our Project Manager have the ability to technically More ❯
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IT Infrastructure Support Manager

Slough, England, United Kingdom
JR United Kingdom
WAN). Strong working knowledge of Windows Server and desktop operating systems, with experience in scripting languages like PowerShell. Familiarity with ITSM ticketing systems and the ability to ensure SLA compliance. Certifications: VMWare, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are a big plus. If you have the relevant experience to fulfil this role please apply for an More ❯
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1st / 2nd Line Support Engineer

Slough, South East
LA International Computer Consultants Ltd
supporting Mobile devices and hand-held devices (Intune - DEP...) ? Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) ? Previous experience working in a corporate IT environment is an asset ? Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers ? Kiosk Bar More ❯
Employment Type: Contract
Rate: £18 - £18
Posted:

Senior Service Desk Analyst

Slough, England, United Kingdom
JR United Kingdom
constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm More ❯
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Technical Service Manager

Slough, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in new customer … The successful candidate must be able to work both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLA requirements Participate in Service Review Meetings organized by SDMs when required Take part in Duty Manager rota & perform Incident Manager duties during P1 incidents Manage the completion and publication of More ❯
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Technology Customer Engineer (HPC)

Slough, England, United Kingdom
CDS, a Hewlett Packard Enterprise company
area. As a resident technical Customer Engineer, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level More ❯
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D365 SCM Support Analyst

Reading, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯
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NMC Engineer

Wokingham, Berkshire, South East, United Kingdom
M Group Energy
maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯
Employment Type: Permanent
Posted:

C# Software Engineer (Security Clearance)

Reading, Berkshire, United Kingdom
CGI
components including Microsoft Office, Adobe Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy medical software (including APIs) to align with modern standards. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Cyber Vulnerability Management Analyst

Slough, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Cyber Vulnerability Management Analyst, slough col-narrow-left Client: FirstBank UK Limited Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted More ❯
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Field Engineer - Service Delivery Partner

Reading, England, United Kingdom
Hamilton Barnes
technical support during pre-sales demonstrations, showcasing our solutions to potential clients. You’ll take ownership of escalated incidents, problems, and change requests, resolving them promptly to meet our SLA timescales. Why choose us: Competitive salary of £40,000 Health insurance coverage Apply now and be part of our dynamic team. Conduct site surveys and pre-installation discoveries prior to … managed services Produce all support and pre-installation documentation where appropriate. Systems Maintenance: Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales. Timely update of the company’s Service Management ticketing system. Carry out all maintenance tasks for on-site services as detailed in contracted service management plans. Maintain those Reference More ❯
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Transport Planner

Slough, Berkshire, United Kingdom
Hybrid / WFH Options
Atc Logistics
will be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients. Ensure compliance with EU working time directive and relevant road safety regulations. Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers. Ensure all More ❯
Employment Type: Permanent
Salary: GBP Annual
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Tenable Vulnerability Management Analyst - Banking sector

Slough, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Must have experience working on Tenable.IO, analyzing vulnerabilities from penetration testing reports, working with vendors to remediate vulnerabilities, patch management experience, and working on Windows, Linux, and Azure cloud More ❯
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Vulnerability Assessment Analyst

Slough, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Vulnerability Assessment Analyst, Slough Client: The Curve Group Location: Slough, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Cyber More ❯
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IT Service Performance & Supplier Manager

Slough, England, United Kingdom
JR United Kingdom
areas for improvement through Continual Service Improvement (CSI) procedures and managing through to remediation. • Working with our commercial, technical, service & risk teams to identify omissions, errors or improvements in SLA, KPIs, OLA’s & Contracts for Supply Partners and Internal teams. • Responsible for governing Continual Service Improvement (CSI) across Ecosystem, whilst promoting and embedding a CSI culture and operating model. • Accountable More ❯
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Application Support Consultant

Reading, England, United Kingdom
JR United Kingdom
in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯
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IT User Support Apprentice

Time Square, Market Street, Bracknell, England
Bracknell Forest Borough Council
record, track and prioritise incidents and service requests at the first point of contact. To resolve user requests in a timely manner to ensure achievement of the ICT service level agreement while customer-focused metrics remain at a high level of satisfaction. To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems More ❯
Employment Type: Advanced Apprenticeship
Salary: £24,362 a year
Posted:

Unix Infrastructure Specialist

Slough, England, United Kingdom
JR United Kingdom
Hat environment. • Experience performing monthly operating system security patching and remediating non-patchable vulnerabilities. • Has experience of working with ITSM systems such as Service Now and understands priorities and SLA’s. • Has experience of AWS Product set such as EC2, Lambda, EKS, ECR, WorkSpaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation.Has strong documentation and technical writing skills. More ❯
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Senior Mechanical Engineer

Slough, England, United Kingdom
Equinix, Inc
planning and directing day to day operations and strategic direction of delivery of either a construction project or delivery of operations for a Data Center facility. Responsibilities Ensure Company SLA for reliability and performance is maintained at all times Energy management and sustainability of engineering infrastructure Evaluating, maintaining and modifying existing installed systems to ensure continuous reliability, performance and efficiency More ❯
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IT Support Engineer

Reading, Berkshire, South East, United Kingdom
Hybrid / WFH Options
University of the Built Environment
Full time (35 hrs/wk), permanent Based Horizons (Reading, Berkshire) with up to 2 days per week working from home Salary circa £26,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Field Service Engineer

Bracknell, Berkshire, United Kingdom
Midwich Limited
remote and on-site technical support and troubleshooting assistance • Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract. • Conduct system handovers, testing, and customer training to ensure full functionality and client satisfaction • Maintain detailed service reports, system documentation, and issue logs • Provide remote and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior IT Field Delivery Engineer

Bracknell, Berkshire, South East, United Kingdom
Verelogic IT Recruitment
is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role. Key … per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯
Employment Type: Permanent
Posted:

Contract Delivery Manager

Reading, England, United Kingdom
Integral UK LTD
contract level oversight of the activities of business or technical support or operations. Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI’s are achieved. Demonstrate client obsession and work vigorously to earn and keep client trust. Full understanding of Contract SLA and KPI and delivers these whilst ensuring best More ❯
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Data Centre Shift Engineer - Longcross, UK

Bracknell South, England, United Kingdom
CBRE-2
technical service delivery Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s/CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board Liaison with other FM Workplace … workload status using maintenance management system (Real Suite) Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: Essential City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills Working knowledge of "Permit to More ❯
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Data Centre Shift Engineer - Longcross, UK

Bracknell, England, United Kingdom
CBRE
technical service delivery. Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s/CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM. Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board. Liaison with other FM Workplace … status using maintenance management system (Real Suite). Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights. Experience & Skills Required: Essential: City & Guilds Electrical Competency Parts 1 & 2 or equivalent. Good building services knowledge. Critical Environment Experience. Good Customer relationship skills. Working knowledge of "Permit to More ❯
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SLA
Berkshire
10th Percentile
£25,125
25th Percentile
£25,750
Median
£29,000
75th Percentile
£41,000
90th Percentile
£67,500