1 to 25 of 64 SLA Jobs in Berkshire

work for multiple clients. Collaborate with internal teams and vendors to resolve hardware/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along with our Project Manager have the ability to technically More ❯

WAN). Strong working knowledge of Windows Server and desktop operating systems, with experience in scripting languages like PowerShell. Familiarity with ITSM ticketing systems and the ability to ensure SLA compliance. Certifications: VMWare, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are a big plus. If you have the relevant experience to fulfil this role please apply for an More ❯

supporting Mobile devices and hand-held devices (Intune - DEP...) ? Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) ? Previous experience working in a corporate IT environment is an asset ? Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers ? Kiosk Bar More ❯

constant focus on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in new customer … The successful candidate must be able to work both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLA requirements Participate in Service Review Meetings organized by SDMs when required Take part in Duty Manager rota & perform Incident Manager duties during P1 incidents Manage the completion and publication of More ❯

area. As a resident technical Customer Engineer, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯

components including Microsoft Office, Adobe Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy medical software (including APIs) to align with modern standards. More ❯

Social network you want to login/join with: Cyber Vulnerability Management Analyst, slough col-narrow-left Client: FirstBank UK Limited Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted More ❯

technical support during pre-sales demonstrations, showcasing our solutions to potential clients. You’ll take ownership of escalated incidents, problems, and change requests, resolving them promptly to meet our SLA timescales. Why choose us: Competitive salary of £40,000 Health insurance coverage Apply now and be part of our dynamic team. Conduct site surveys and pre-installation discoveries prior to … managed services Produce all support and pre-installation documentation where appropriate. Systems Maintenance: Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales. Timely update of the company’s Service Management ticketing system. Carry out all maintenance tasks for on-site services as detailed in contracted service management plans. Maintain those Reference More ❯

will be responsible for the preparation of documentation, maintaining files and completing financial transactions. Role & Responsibilities Plan shipments and routes to ensure effective use of resources while meeting our SLA with clients. Ensure compliance with EU working time directive and relevant road safety regulations. Ensure active monitoring of all shipments in-transit, providing updates to colleagues and customers. Ensure all More ❯

Cyber Vulnerability Management Analyst Fixed Term Contract (Maternity Cover) 18 months Must have experience working on Tenable.IO, analyzing vulnerabilities from penetration testing reports, working with vendors to remediate vulnerabilities, patch management experience, and working on Windows, Linux, and Azure cloud More ❯

Social network you want to login/join with: Vulnerability Assessment Analyst, Slough Client: The Curve Group Location: Slough, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Cyber More ❯

areas for improvement through Continual Service Improvement (CSI) procedures and managing through to remediation. • Working with our commercial, technical, service & risk teams to identify omissions, errors or improvements in SLA, KPIs, OLA’s & Contracts for Supply Partners and Internal teams. • Responsible for governing Continual Service Improvement (CSI) across Ecosystem, whilst promoting and embedding a CSI culture and operating model. • Accountable More ❯

in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯

record, track and prioritise incidents and service requests at the first point of contact. To resolve user requests in a timely manner to ensure achievement of the ICT service level agreement while customer-focused metrics remain at a high level of satisfaction. To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems More ❯

Hat environment. • Experience performing monthly operating system security patching and remediating non-patchable vulnerabilities. • Has experience of working with ITSM systems such as Service Now and understands priorities and SLA’s. • Has experience of AWS Product set such as EC2, Lambda, EKS, ECR, WorkSpaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation.Has strong documentation and technical writing skills. More ❯

planning and directing day to day operations and strategic direction of delivery of either a construction project or delivery of operations for a Data Center facility. Responsibilities Ensure Company SLA for reliability and performance is maintained at all times Energy management and sustainability of engineering infrastructure Evaluating, maintaining and modifying existing installed systems to ensure continuous reliability, performance and efficiency More ❯

Full time (35 hrs/wk), permanent Based Horizons (Reading, Berkshire) with up to 2 days per week working from home Salary circa £26,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email More ❯

remote and on-site technical support and troubleshooting assistance • Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract. • Conduct system handovers, testing, and customer training to ensure full functionality and client satisfaction • Maintain detailed service reports, system documentation, and issue logs • Provide remote and More ❯

is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance, or willingness to apply, will be required for this role. Key … per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯

contract level oversight of the activities of business or technical support or operations. Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI’s are achieved. Demonstrate client obsession and work vigorously to earn and keep client trust. Full understanding of Contract SLA and KPI and delivers these whilst ensuring best More ❯

technical service delivery Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s/CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board Liaison with other FM Workplace … workload status using maintenance management system (Real Suite) Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: Essential City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills Working knowledge of "Permit to More ❯

technical service delivery. Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s/CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM. Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board. Liaison with other FM Workplace … status using maintenance management system (Real Suite). Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights. Experience & Skills Required: Essential: City & Guilds Electrical Competency Parts 1 & 2 or equivalent. Good building services knowledge. Critical Environment Experience. Good Customer relationship skills. Working knowledge of "Permit to More ❯