Service Level Agreement (SLA) Jobs in Berkshire

German Speaking 1st Line Technical Support Specialist. Department Operations - Parts & Service Solutions. Location: Reading. 12 month FTC. £26,000 per annum. Key areas of responsibility. Deliver technical support for Dealers to identify and resolve. problems with PC /Laptop hardware/ software and associated equipment. Receive calls from National Sales Companies and follows up by making a call to the relevant Dealer... more ▸

Role: Service Desk Analyst L1 Support. Location: Bracknell. We have an exciting opportunity for an experienced. Service Desk Analyst. to join Wipro. This position will suit someone with great customer service skills with the ability to work well under pressure in a fast-paced environment. This includes providing technical support for Computers/Laptops, Point of Sale hardware, Operating Systems, Applications and Networks... more ▸

Our prestigious client based in Theale are currently recruiting for a Technical Support Executive to join their team on a temporary basis, initially for three months but this is highly likely to extend. As part of the technical support team, you will be responsible for handling customer communications via phone, email and via our customer care portal (including chat). This will... more ▸

1st line support | Service desk analyst Location: Bracknell. Hours: This role is based on a rotational shift pattern, working between the hours of 06:00-22:00, including some weekends. We have an exciting opportunity for an experienced. Service Desk Analyst. to join Wipro. This position will suit someone with great customer service skills with the ability to work well under pressure in a fast-paced environment... more ▸

ROLE - IT Service Desk Manager LOCATION - Slough SALARY - £53,000 - £60,000 Are you an experience Helpdesk Manager / Technical Service Desk Manager looking for a new opportunity? We have partnered with a market leading organisation in the Slougharea who are looking to hire an IT Service Desk/ Helpdesk Manager to join their growing Technology department on a permanent basis. the IT Service Desk Manager will be responsible... more ▸

Build Manager - Mobile Telecoms - 6 month contract - Hybrid working - Home / Reading / North West. Exciting opportunity to work with a leading mobile operator as a Build Manager for initial 6 month contract. As a Build Manager you will be responsible for instructing and interpreting RAN Build Requirements across various program scopes. This role will cover many disciplines including Civils, Design, RAN... more ▸

An exciting new opportunity has arisen for our highly successful and growing IT managed service provider client. We have a great opportunity for the right individual to join their growing IT support team as an IT Support Executive. Reporting to their IT Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure both individual and... more ▸

Client will provide SC Clearance as long as you're eligible. My Global Manufacturing & IT Services client seeks a dynamic, intelligent and technically astute 3rd Line Unix Administrator with ANY Hardware, ANY UNIX (ideally Linux) and ANY Storage & HPC a bonus as you will be given training to become an... more ▸

We are looking for customer-focused and enthusiastic 1st line software support engineer with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The successful candidate will be someone who can provide... more ▸

Our client is an IT service provider who requires an Infrastructure Engineer to join a programme supporting a customer in Berkshire ** OUTSIDE IR35 ** START: ASAP RATE: £400 - £450 PER DAY LOCATION: FARNBOROUGH (2-3 DAYS ON-SITE) Job Description:- The preferred candidate will be responsible for the maintenance and support of the MS/ Wintel based infrastructure, including Citrix Xenapp, across 6 sites in the UK. This includes Active... more ▸

Project Engineer Full Time / Permanent £30k-£35k base Location: Southampton office occasionally / Travel to client site (flexi working available) Car allowance offered for travel to client site - Hampshire / London We have been retained as a recruitment partner to a leading managed service provider, who require a Project Engineer to start ASAP to join an existing growing team. This will be a hybrid working role with... more ▸

Proposes solutions to problems and implements solutions if Change Management is not required - Own customer service on a call by call basis, taking end to end responsibility for all service requests - Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting... more ▸

Job Description. Service Delivery Manager. Function Purpose. As a member of the P&SD team for Government solutions, you own the customer contract and ensure customer satisfaction related to contractual commitments and fulfilment of Service Level Agreement (SLA) Role Responsibilities. - You are the Customer interface for the Service contract(s), including participating in contract renewals and reporting on the account activity... more ▸

Role Overview. Our client, a leading IT Managed Services Provider (MSP), is looking to appoint a Senior Network Engineer, as part of their growing Managed Services team. The successful Senior Network Engineer will be responsible for providing the final level of technical escalation within the core platform customers. Key Responsibilities: Ensure network availability for customers by documenting routine maintenance practices, failover... more ▸

My client a global medical devices company are currently looking to recruit an IT Service Desk Applications Support Analyst with MS Power Apps experience to join their team in Reading on a contract basis... Ticket Management... Support of Salesforce/Veeva - previous experience is desirable. Manage open tickets out of SLA... more ▸

Our client has an exciting opportunity available for a 2nd Line Support Engineer to support the existing Shared Service to provide support on a 24/ 7 shift pattern. The role will involve: *Incident Management: Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance... more ▸

Voted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are looking for an Oracle Applications Support Analyst to join their successful, stable, and growing team. The Company considers employees as highly valued members of the... more ▸