16 of 16 SLA Jobs in Berkshire

technologies, resolving complex issues across servers, networks, Microsoft 365, and endpoint environments. You will play a key role in maintaining high service quality, ensuring SLA compliance, and delivering an excellent customer experience. Responsibilities Take ownership of technical incidents and service requests through to resolution. Act as the escalation point ...

working closely with Vendors and Suppliers alike. Responsible for the resolution of Incidents raised against Configuration and Discovery tools, ensuring Incidents are resolved within SLA and Root Cause Analysis is completed and acted on where appropriate. Measure, monitor and report on the quality of the data in the Configuration Management ...

automation (PowerShell, Azure CLI, ARM/Bicep, Terraform, or similar). Experience with performance tuning, capacity planning, and resource optimization. Experience working in SLA-driven or incident-managed environments. Ability to work directly with end users of varying technical proficiency and translate technical issues into understandable terms. Experience leveraging ...

release products Provide training material for video based training content. Provide stats for the head of customer care in relation to the department SLA’s Experience: A university degree with includes Accountancy 6 Months Customer Service Experience A passion for software (the successful candidate will be supporting our software ...

customer facing should the need arise • Additionally, it involves providing customer facing reports for all customers on how the company systems have performed to SLA • Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: • CISCO hands on experience or training. (firewalls, switches & routers ...

delivery of SAP support services across public cloud, private cloud, any-premise and on-premise. Serve as Service Delivery Manager for key customers, ensuring SLA compliance and proactive service improvements. Oversee incident, problem, change, and release management processes. Ensure continual service improvement through monitoring, reporting, and feedback. Drive knowledge sharing ...

Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the clients needs and purse good communications with the customer in order to build a stable relationship. Always carry out the works ...

distribution of internal and external reports. · Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA · Write and maintain documentation that aids support and the customer (FAQ’s, troubleshooting guides, Knowledge base articles) · Proactively identify ways to improve processes and ultimately ...

operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems Maintain all critical building systems including UPS, generators ...

operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems Maintain all critical building systems including UPS, generators ...

operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems Maintain all critical building systems including UPS, generators ...

outsourced FM partners -Strategic input into future facilities, expansions, testing & handover -Operational & capex budgets, cost optimisation and asset-level P&L awareness -KPI, SLA and facility-health reporting that actually drives decisions -Risk management, compliance, incident response & business continuity -Senior escalation point for major incidents — steady hands required ...

link between our Level 1 Analysts, Break Fix Engineers, internal support teams and third‐party suppliers. You will oversee day‐to‐day workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While … Responsibilities Oversee daily operations across Level 1 and Break Fix teams, supporting the Service Desk Team Leader. Take ownership of ticket queues, ensuring SLA adherence and timely progression. Coordinate third‐party subcontractors, ensuring work quality and on‐time delivery. Manage workflow and ticket distribution to maintain steady service flow. Provide ...

compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations … Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations. Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks. Security & Compliance: Enforce access controls, segregation of duties, and audit evidence ...

systems to support secure customer connectivity, ensuring accurate as-built capture, validation and governance of fibre network data in line with internal standards and SLA-driven KPIs. Responsibilities: Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with: * Interact with Design & Build … traffic * Raise structured queries with supply chain partners where as-built packs or measure submissions lack required data * Issue pay certificates in line with SLA timelines and coordinate with Delivery Managers and Project Managers * Engage and coordinate with internal and external stakeholders to resolve technical queries and ensure delivery support ...

/training goals Manage onboarding, induction and initial training of new team members Ensure staff have the tools, training and support required to meet SLA targets Service Delivery & Operations Track and manage support tickets, ensuring responses and resolutions meet SLA Maintain up to date monitoring and ticketing systems Ensure prestaging … will ideally have the below skills and experience: Experience in a NOC management or senior technical support role Solid understanding of network operations and SLA based service delivery Proven ability to lead, support and develop a technical team Excellent organisational and communication skills Strong process discipline and documentation skills ...