11 of 11 SLA Jobs in Berkshire

data, reporting, and process improvement, while developing their career within Service Delivery. Key Responsibilities Service Reporting & Performance Analysis Produce regular service performance reports, including SLA and KPI reporting Maintain service dashboards and trackers with accurate, current data Analyse trends, recurring issues, and service performance metrics Support preparation for client service ...

positive working relationships with users and internal stakeholders Promote a customer-focused culture aligned with Our Customer, One Roc P erformance, Reporting & Documentation Monitor SLA and KPI performance, identifying trends and recurring issues Maintain knowledge articles, known issues, and service documentation Support weekly, monthly, and quarterly service performance reporting Assist ...

system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication ...

shifts NA The Role This role leads multiple BAU operational teams across application, infrastructure, cloud, integration, data, and platform services, ensuring services meet agreed SLA/SLOs, operational standards, and regulatory expectations. The role acts as the single point of accountability for operations , while working closely with Delivery, Product, Architecture ...

administrative skills, and experience handling IT equipment, service tickets, and customer requests. Key Responsibilities Manage IT service tickets within customer ITSM systems and ensure SLA targets are met Process joiners, leavers, and break-fix requests Prepare and provision laptops and devices using Microsoft Intune/Autopilot Update asset records ...

repair processing, part ordering and job completion Manage Microsoft repair systems including ROBO Oversee stock control, parts ordering and supplier invoices Ensure SLA targets, quality standards and productivity metrics are met Produce repair performance reports and operational insights Maintain ISO processes, compliance and documentation Support onboarding of new repair contracts ...

stability Platform evolution and innovation Maintain clear accountability boundaries: Technology: platforms, engineering, reliability Operations: service delivery, commercial performance, operational control Measures of Success Customer SLA performance and satisfaction Billing accuracy and revenue leakage reduction Margin performance and cost‐to‐serve efficiency Audit, regulatory and compliance outcomes Internal system performance ...

safety, engineer experience, customer outcomes and commercial performance across service journeys. Align to product objectives and OKRs relating to installation performance, job completion rates, SLA adherence, cost to serve, conversion, claims efficiency, and speed to market for new propositions. Ensure designs avoid unnecessary complexity and are proportionate to the value ...

harmonize policies and procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

grade devices returning to the warehouse Manage warranty claims with Microsoft, including logging and tracking return-to-base warranty calls Feed progress, issues, and SLA performance into the SDM for weekly customer review Support the warehouse team with configuration of customer refresh devices (high-volume laptop shipments ...

general warehouse activity The day-to-day tasks they will be supporting are as follows: - Manage service tickets within customer supplied ITSM - adhering to SLA's throughout - Update customer systems manually to ensure both platforms are aligned - Process joiners, leavers and break-fix requests in a timely manner for next … updates - Clean & grade devices coming back into the warehouse - Manage any warranty claims with Microsoft including logging and tracking calls - Feed progress, issues and SLA performance into SDM for weekly review with customer - Support warehouse team with configuration of customer refresh devices - Help warehouse team with general requirements in quiet ...