NHS South Central and West Commissioning Support Unit
successful delivery. The aim of this role is to provide reporting and analysis of information to support delivery of requirements as identified by the SLA with our customers (internal and external) whose overarching goal is to commission effectively within the local health economy, whilst maintaining national performance standards. They will more »
cover where needed as part of a shift system. Previous experience of using Freshservice IT support management tool to resolve support tickets and track SLA’s Previous experience of using an asset management tool such as Asset Panda Benefits Salary £28,00 - £31,000 gross per annum depending on experience more »
to enable the Service Partner and/or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely updates are maintained more »
a team to provide the most effective method of service delivery. Pride in themselves and their work. Highly organized to meet strict deadlines and SLA’s. Analytical and detail conscious. North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout more »
and deployed in the correct manner. Core Server Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA's, through effective processes, KPI's and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or more »
and deployed in the correct manner. Core Server Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA's, through effective processes, KPI's and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Bowerford Associates
levels of operational delivery. Being accountable and responsible to support the operational delivery of data for a wide range of use cases. Adhering to SLA's and Operational Level Agreements. Inspiring the data teams to provide the highest level of quality to customers. This is a great opportunity to join more »
Desk ticketing system throughout the day to provide effective responses and resolutions to queries or issues. Ensuring that raised tickets are responded to within SLA timescales. to calls or e-mails on the service desk, adhering to strict ServiceLevel Agreements for fault resolutions and service requests completions Provide support more »
Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our more »
day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to more »
time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience. Responsibilities: • Work and meet SLA’s against assigned trouble tickets via a directed workflow. • First line touch point for hardware troubleshooting and technical issues. • Perform regular server hardware repairs including more »
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across the Thames Valley and Oxfordshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches more »
Employment Type: Permanent
Salary: £49500/annum Excellent Pension and Benefits
Newbury, England, United Kingdom Hybrid / WFH Options
DataCareers
including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and accreditations. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc.), with the more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
including 13.5% Pension scheme and a wide range of travel and shopping discounts) Key Skills: Build and delivery or End User Devices, (ITIL, ServiceNow, SLA's etc.) (Technical: Windows 10, M365, MEM/Intune, SCCM, Azure AD, Storage, Virtual Desktop, Storage solutions etc.) Why Apply: This is a key role … responsible for ensuring that the End User Device services are built and delivered across the Berkshire and Hampshire locations, meeting all required SLA's for EUD availability and strict accreditation. The Role: EUD Builds and Roll-outs - Manage quarterly builds and build roll-outs, (configuring drivers, updates/patches etc. more »
Employment Type: Permanent
Salary: £49800/annum Excellent Pension and Employee Benefits
can achieve first time fix resolutions in the vast majority of site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Representing the company to the highest possible standards at all times by taking … pride in your work and pride in delivering truly outstanding levels of customer service. Manage your workload to achieve the SLA's in the most efficient way possible. Personal Specification Excellent communication and customer support skills. Should have the ability to work together as part of a team as well more »