25 of 25 SLA Jobs in Berkshire

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy Deployed medical software to More ❯

SME for WIFI infrastructure at operational level. Responsibilities Act as SME for enterprise WIFI infrastructure (MIST/Meraki) Monitor and ensure network uptime and SLA compliance for Equinix's global enterprise network Maintain, monitor and support enterprise network operations related to WIFI platforms Act as the second line of support More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding More ❯

operate/influence at senior board level Confident with customers and able to manage their expectations commercially Organised, detailed and able to translate contract SLA's and customer requirements into working documentation Flexibility - happy to turn hand to any tasks/do what's needed Big picture thinking - ability to More ❯

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Youll be able to manage risk and ensuring all quality and health & safety requirements are met, work closely with the internal More ❯

board and company owners , and collaborate closely with HR to shape the future of IT support across the business. 🔧 Responsibilities Drive performance, KPIs , and SLA compliance through effective leadership and accountability Manage, mentor, and develop a high-performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

years (Not more than 12 years) experience with Java 8, Java 11, Spring Framework, Spring Boot projects Experience in L3 Support environment, incident,SLA's etc Experience with JUnit, Spring, Postgres, TDD, Agile (Scrum). Experience in large scale integration projects involving messaging, web-services and distributed systems. Extensive experience More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform More ❯

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform More ❯

No. Performance Parameter Measure 1. Customer centricity - Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence - Adherence to SLA's (90-95%), response time and resolution time TAT Mandatory Skills: OT SECURITY. Reinvent your world. We are building a modern Wipro. We are an More ❯

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all More ❯

demands. Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance and goals challenges promptly More ❯

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide … Microsoft defender, Fortinet Platforms (FortiAnalyzer). EDR: CrowdStrike, Microsoft Defender for Endpoint SIEM: Microsoft Sentinel, CrowdStrike Next-Gen SIEM Ensure Department/Contract meets SLA performance targets. Improve and maintain customer experience, satisfaction and retention. Ensure compliance of recommended customer and company policies. Ability to support delivery of projects with More ❯

manage workload on shift; scheduling works based on priorities to ensure completion of PPM's/CM's and reactive work orders within defined SLA's; highlight any concerns to TSM Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board … system (Real Suite) Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: Essential City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software More ❯

Technical Support Analyst A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops/Engineering teams to provide software investigation and More ❯

About Beeks Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges More ❯

Job Description Technical Support Analyst A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops/Engineering teams to provide software More ❯