2 of 2 Remote Customer Engagement Jobs in Wolverhampton

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with More ❯

Customer Success Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will … be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews and advising the most effective approach to achieve their goals Manages relationship between business and customers – handling contracts, licencing … other contract opportunities Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it Ensures regular contact with every customer Retains commercial ownership of customer projects and attends steering meetings as appropriate Skills and Experience for the Customer Engagement Manager: 3 years+ experience with ERP system More ❯