19 of 19 Customer Experience Jobs in Worcester

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Head of Delivery and Customer Experience Up to £80k | Mostly Remote | Microsoft Gold Partner *Previous experience in MS Gold Partner is essential* I am working closely with a Microsoft Gold Partner who is looking for a Head of Delivery and Customer Experience to oversee Support … Project Management, and Consultancy functions. This role is central to driving customer satisfaction, improving delivery standards, and ensuring teams operate efficiently and collaboratively. Key Responsibilities • Lead Support, PM, and Consultancy to deliver high-quality customer outcomes • Strengthen the support function, reduce reactive issues, and improve documentation • Oversee project ...

responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate … progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. ...

Support Lead – Dynamics 365 Business Central Remote Salary between 50-60k (BC Partner Customer Experience + Functional Expertise) I'm working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function … ensure clients receive a first-class experience throughout their ERP journey. This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users. What you'll be doing Leading ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

uncover the real business problem Framing success in terms of value. For example higher revenue, lower cost, reduced risk, increased efficiency or better customer experience Translating business goals into a clear roadmap of data and AI work that everyone can understand Advising clients when … whole team can deliver more value Representing the company professionally in client meetings and at industry events What we are looking for Experience Around 3 to 6 years of experience shipping ML or GenAI solutions into production A track record of seeing projects through from discovery to delivery ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

client are looking for a skilled CRM & Data Business Analyst with proven experience in Marketing to join there growing digital and data team. This role will act as a bridge between business stakeholders, data teams, and technical delivery, ensuring our CRM and marketing platforms are optimized to drive engagement … Gather, analyze, and document business requirements for enhancements and integrations within Marketing. Support the design and rollout of marketing automation campaigns, segmentation strategies, and customer journeys. Work closely with marketing teams to optimize lead management, customer engagement, and campaign analytics. Translate business needs into functional specifications and ensure ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology? Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They're Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership Define and own the cloud/SaaS roadmap, aligning with business objectives … customer needs. Drive the delivery of cloud-native SaaS capabilities, including: Multi-tenancy Self-service onboarding Elastic scaling Seamless updates Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices. Gather feedback from customers and iterate quickly to improve usability and adoption. Security ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). UK public sector experience (central government). Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active SC clereance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle – such as analysis, acceptance, launch and live ops. Responsible ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). Healthcare or public sector experience. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … tests to ensure code quality. Debug and resolve application issues in a timely manner. Preferred Qualification: Between 1-5 years experience B.S. or higher in Computer Science or related field (or equivalent work experience) Expertise in Java, React JS, HTML5 Experience integrating with Restful web services Ability ...

Installation Engineer, you will be responsible for delivering high‐quality installations of audio‐visual, lighting, automation, access control, and network technologies across customer sites. You'll represent Hutchison Technologies with professionalism, technical expertise, and a strong customer‐focused approach. Key Responsibilities: Technical Installation • Install audio‐visual, lighting … forms, timesheets, mileage and expenses claims • Record stock usage and manage equipment/material returns Professional Conduct • Maintain a professional, respectful presence on customer sites • Communicate clearly with customers and colleagues Customer Focus • Deliver excellent customer service throughout each installation • Take ownership of installation quality and customer ...

expert for our data platform, owning complex technical escalations end-to-end while keeping customers confident and informed. Partnering closely with Product, Engineering, and Customer Success as a senior technical resource, you will investigate and diagnose platform issues, handle second-line support and escalations, and provide clear, step … most out of features. In this role, your curiosity, structure and communication skills will directly shape our product roadmap and elevate the overall customer experience. This role is remote. Applicants must be based and have unrestricted right to work in the United Kingdom. Relocation and sponsorship are not currently ...

safety checks). Mentor and grow the Data Science team, fostering technical excellence, collaboration, and an iterative, prototype-driven culture. Requirements 8+ years of experience designing and deploying applied ML or AI systems into production, with at least 3+ years leading data science teams. Fluent in Python … LangGraph preferred, LangChain or similar also considered). Strong foundation in classical machine learning and applied modeling techniques, including regression, classification, clustering, and practical experience with models used in econometrics or marketing measurement. Experience with agile development methodologies, such as Scrum or Kanban. Preferred Qualifications Experience with ...