8 of 8 Customer Experience Jobs in Worcestershire

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address … customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary. Key Responsibilities: Working with the relevant teams both internal and external to Airband to … ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible. Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud) Liaising with external companies and agencies … installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves. Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales. Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders Conducting utility More ❯

join their dynamic and growing CRM Automation team. The company is renowned for its fast-paced, collaborative culture and is focused on driving personalised customer engagement through high-quality CRM campaigns and automation journeys. The Role As a Senior CRM Executive, you’ll join the automation function within the … automated lifecycle campaigns across loyalty and re-engagement journeys — working closely with segmentation, HTML build, and personalisation logic. This role requires strong technical CRM experience, with a focus on customer targeting and hands-on campaign build. Key Responsibilities - Build and execute automated lifecycle journeys across email and SMS. … Develop and manage basket abandonment, welcome, reactivation, and loyalty campaigns. - Use HTML and modular templates to build campaigns – drag-and-drop experience alone is not sufficient. - Segment customers using behavioural and transactional data to drive personalised content. - Monitor campaign performance and optimise based on engagement metrics. - Collaborate with loyalty More ❯

platform, which is built using Laravel, Vue.js and hosted on Google Cloud. They prioritise quality, automated testing, and robust, maintainable code to deliver excellent customer experiences. Key Responsibilities: * Develop features and enhancements for our ecommerce platform using Laravel and Vue.js. * Maintain and optimise existing functionality for performance, scalability, and … high-quality code. * Identify and resolve technical challenges independently and as a team. * Provide technical support on issues identified by the business. Essential: * Strong experience with PHP and the Laravel framework. * Experience developing front-end components using Vue.js and JavaScript. * Proficient understanding of MySQL, database design, and optimisation. … version control and GitHub workflows. * Excellent problem-solving skills with the ability to quickly adapt to changing requirements. Desirable: * Familiarity with Google Cloud Platform. * Experience with Linux command-line tools and basic server administration. Sponsorship will not be available for this role so you will require a valid right More ❯

life balance, and an investment in your future at its core. IT Delivery Manager will manage the strategic and tactical direction of Vanguard's Customer Identity and Access Management (CIAM) program. You will own the process, execution, and implementation of all CIAM projects and be responsible for driving the … improvement of our global CIAM model. Partner with other departments to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience. Core Responsibilities 1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and … team Manage vendor products like CA API Gateway, Kong and modern/legacy authentication and authorization services. Qualifications Minimum of eight years related work experience, with at least five years of project management experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship More ❯

Location: Hybrid - ideally 3 days office based a week in our Redditch offices (B98 9NR) Daily rate: Up to £450 (dependent on experience) Outside IR35 Duration: 6 months Drive the transformation of our new platform Cxp , designing and developing a cutting-edge product using Angular and .Net microservices. Work … Service (SaaS)) creating and delivering Voice, Digital and Omnichannel solutions. We work in the Channel, partnering with MSPs, Resellers and VARs to deliver exceptional customer experience. You will play a pivotal role in the transformation of our new platform, Cxp. You will be responsible for designing and building the … who are transitioning to our modern technology stack Contribute to the production of accurate technical designs that conform to our target architecture Requirements Strong experience as a Front End Developer or in a similar role Deep understanding of Angular (ideally latest versions 17+) .net8 experience would be advantageous More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯