Head of Customer Service
- Hiring Organisation
- We Are Kenny
- Location
- Worcester, Worcestershire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 45,000 - 55,000 Annual
service and operations team on a 12-month fixed-term contract . You will oversee day-to-day operations, ensure the smooth running of order processing, and most importantly, deliver an excellent customer experience across multiple brands. This role combines hands-on problem solving with leadership, process improvement … encourage continuous improvement. Oversee day-to-day customer service and operational performance across multiple brands, ensuring SLAs and service standards are consistently achieved. Oversee order processing, monitor out-of-stock items, and resolve issues with customers, colleagues, and third-party partners. Liaise closely with warehouse, courier, purchasing, and finance ...