1 of 1 Product Roadmap Jobs in Worcester

escalation management (where needed), ensuring critical issues are resolved quickly and transparently With the team, drive customer adoption and value realisation across all product lines and services Champion automation, process optimisation, and self-service solutions Define key performance indicators (KPIs) and metrics for the in-life customer success … consistency and efficiency across the team Collaborating closely with Product Development, Sales, and the wider Customer team to influence product roadmap, service improvements and overall customer experience Own voice-of-customer programmes, including surveys, feedback loops, user communities, and advisory groups What you'll need ...