Service Design & Transition Lead
- Hiring Organisation
- Sanderson Recruitment
- Location
- Worcester, Worcestershire, West Midlands, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £500 - £600 per day
BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance, ELS and hypercare frameworks. Coordinate knowledge transfer, stakeholder engagement and transition planning across business, technology and third-party suppliers. Support procurement and supplier selection activities relating to ongoing service support. Essential … understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with the ability to engage business, technology and service teams. Ability to produce practical documentation including TOMs, support models, RACIs and operational ...